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Question about flash counter/unrooting and warranty?

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lalachata0
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Default Question about flash counter/unrooting and warranty?

Hi, sorry for these noob questions.

I have to send my device back for warranty and I just learned about the flash counter. So used triangle away to set the number back to zero but my phone's device status still says "custom." I read somewhere that a factory reset would be able to change that back to normal. I will try that soon, but I haven't unrooted yet. I was going to flash a stock rom (also read that that would change device status back to "normal") after changing the flash counter number, but wouldn't that change it to 1? How do I unroot without triggering the flash counter? Thanks in advance!
 
serio22
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What bootloader are you on?
 
lalachata0
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(Last edited by lalachata0; 26th August 2014 at 05:31 AM.) Reason: need to add something
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Originally Posted by serio22 View Post
What bootloader are you on?
how do I check that?

Also, I tried flashing stock firmware with Odin before, but nothing happened except I lost root. And I forgot about the flash counter, so I rooted again and used Triangle Away. What do I do from here? I just went into download mode again, and binary status says "custom" instead of samsung official, even though I just used triangle away.
 
serio22
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Can you post a picture of your download screen? Reason I ask is if you got knox bootloader your knox counter is most likely tripped and you can't reset it.. and to get official status you need to be completely stock, the system will check on every boot so no matter how many times you reset it, it will detect custom. You need to run triangle away, reboot straight to download mode and flash back to stock, after that reboot straight into recovery and do a factory reset. Those are the steps if I'm not mistaken
 
lalachata0
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Originally Posted by serio22 View Post
Can you post a picture of your download screen? Reason I ask is if you got knox bootloader your knox counter is most likely tripped and you can't reset it.. and to get official status you need to be completely stock, the system will check on every boot so no matter how many times you reset it, it will detect custom. You need to run triangle away, reboot straight to download mode and flash back to stock, after that reboot straight into recovery and do a factory reset. Those are the steps if I'm not mistaken
do you mean a picture of my download mode screen? basically, this is what it says (I guess typing it out is better, since the words are very small anyways)

Odin Mode
product name: SGH-M919
current binary: custom
system status: custom
CSB-OEM_Config_LSB: 0x30
Write protection: enable

and then there's the big green android, and "downloading.. do not turn off target" under it.

I don't think I have the knox bootloader, because I never upgraded to 4.3. I was always using 4.2.2 android before I flashed a custom rom, and I also don't have the two knox lines showing up. I'm guessing I'm fine as long as I can revert back to original stock and get my phone to stop showing "custom"

I first flashed the stock rom with Odin, then I used triangle away, and then I factory reset it, which is why I don't understand why it still says "custom" in download mode, because I should be on the stock rom already. If I boot into download mode immediately after I use triangle away, it shows "official samsung," but if I try again later, it reverts back to "custom."

If I follow the steps you mentioned, would flashing the stock rom cause the flash counter to go to 1?
 
serio22
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No it will not because it is official and unrooted.. was it rooted or did you have custom recovery? Just do it the way I posted and see if that works
 
lalachata0
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No it will not because it is official and unrooted.. was it rooted or did you have custom recovery? Just do it the way I posted and see if that works
your method worked! my phone's device status now says "official" and it no longer says custom when I boot into download mode. So, as long as my phone says those things and I reset the flash counter following your steps, I'll be fine right? Thank you so much!!
 
serio22
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Yes.. no problem!
 
lalachata0
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Yes.. no problem!
sorry, I have one more question. you said to boot straight into download mode after using triangle away, so I pressed the top volume button to reboot normally, but then I immediately pulled out the battery, and then booted into download mode. The phone never had a chance to reboot, so there isn't a problem with what I did right?

I did the same thing after flashing. I just pulled out the battery, and then booted into recovery mode.

Thanks again!
 
serio22
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Yeah that's not problem, that's actually what you want, to not give the system a chance to boot at all

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