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"Where's my KitKat" Campaign

OP Lokifish Marz

2nd October 2014, 06:26 PM   |  #1  
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Some of you may know me from the Motorola days as one of the guys that started a campaign against Moto for dropping the ICS update for Tegra2 devices worldwide known as "Support My Moto" that worked in partnership with "Update my Moto". This time it's and that have some explaining to do.


The AT&T C105A (Galaxy S4 Zoom) owners need to raise some hell as both Samsung and AT&T are lying about what Android version it has. They officially list it as having 4.4 KitKat. It does not have 4.4 KitKat and cannot even be updated to 4.4 KitKat at this time. Under many state laws this constitutes false advertising and is grounds for legal action.

The possible claim of "Samsung never built updates for the SM-C105A" cannot be taken at valid either, as TelCel (Mexico) has sent out at least two updates to their SM-C105A.

Samsung Official Specs as of July 17th 2014

AT&T Official Specs as of Sept 2nd 2014 (older versions will not load for some reason)


Inaction gives the impression that not supporting a device and listing false official specifications is OK. So if you do not want this type of bait and switch to keep going on, post on AT&T's and Samsung's G+ & Facebook pages, and tag them on Twitter. Let them know about how this is unacceptable and the SM-C105A needs to start receiving updates to 4.4 KitKat immediately.

Hashtag
#wheresmykitkat


This may not be a U.S. only issue. So if you have a S4 Zoom and are not on KitKat, use web.archive.org and check to see if they did the same in your region
Last edited by Lokifish Marz; 4th October 2014 at 12:03 AM.
3rd October 2014, 06:36 PM   |  #2  
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Thanks for posting this. I'm an owner of an AT&T SM-C105A and not having KITKAT has become totally unacceptable.

I've had the phone for nearly a year, i was burned before by Motorola and the lack up updates. The day i purchased my Zoom i was promised KITKAT was arriving "Any Day Now". Well it's been months and months and there is no word from AT&T. I'm thinking of trying to return the phone to them as they are failing on their promise. So frustrating.

I'll call them today and raise some hell. I'll let you know how it goes.
6th October 2014, 07:13 PM   |  #3  
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Just for everyone's info, kitkat puts write restrictions to the ext sd card, so it does have its disadvantages for some non stock apps.

Sent from my SM-C101 using XDA Free mobile app
6th October 2014, 07:50 PM   |  #4  
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Copied from my post to the AT&T G+ page

"I'll give both Samsung and AT&T til 10/10/14 to address the matter publicly. After that, complaints will be filed with the proper agencies. For me that would be FCC, FTC, BBB, California Dept. of Consumer Affairs."


@claptnei
Thanks for the heads up. With the AT&T version I'd expect even more restrictions, like security check bootloader making even rooting or bloat removal a softbrick risk like their 4.2.2 firmware is.
14th October 2014, 05:39 AM   |  #5  
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UPDATE

I've given them a couple extra days to get this straight with no results. Even after a chat with Tech Support they seem to have no clue as to whether KitKat is even a possibility or not.
17th October 2014, 07:09 PM   |  #6  
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Update
AT&T as of 9:40AM PST

Quote:

I was forwarded your information regarding wanting to update both of your Galaxy s4 Zoom's to KitKat. I'm aware of the page that shows that we offer 4.4 for the s4 Zoom and I've reached out to the correct people to get this updated. We have other AT&T Pages that state the latest version is 4.2.2.

So I can understand the confusion. It is true that Samsung is pushing out KitKat for the s4 Zoom. However, ss of right now AT&T is not releasing the KitKat update for the s4 Zoom until all the bugs have been taken care of.

I apologize for any troubles this may have caused you. Have a great rest of your day.

So, no update for you and enjoy any of those security holes your device might have that have made the news in the *past year* because we can't be bothered to push out any updates or patches.

The "bugs" are probably related to AT&T's bull**** bloat as there are only a very small number of reports of any issues of any kind with any other S4 Zoom running KitKat.

Still can't find a public page that lists 4.2.2 as the official current firmware anywhere on their site.
31st October 2014, 07:50 PM   |  #7  
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Two weeks later and the page that customers see still says 4.4 KitKat. To add insult to injury. A brand new AT&T S4 Zoom now sells for less ($179.99) than an older refurbished 3G only version (@$300).

I still have yet to hear back from the FTC, BBB and other agencies. I doubt I ever will as lying to customers is business as usual in the U.S..
11th November 2014, 08:51 AM   |  #8  
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No apologies, no "our bad, just fixed the specs and hope those that that got scammed don't notice it.

From my G+
Quote:

AT&T #Samsung S4 Zoom specs get downgraded to 4.2.2 Jellybean. This is of course after months of wrongly being sold as running 4.4 KitKat when it was not.

October 29th 2014 (The specs were still saying 4.4 when checked on November 9th)
https://web.archive.org/web/20141029...-s-4-zoom.html

November 10th 2014
http://www.att.com/cellphones/samsun...zoom.html#tab2

Sadly, it took me taking this issue to +Android Police, chatting with +Artem Russakovskii, and a threat by them of making AT&T publicly lose face by exposing them to the entire Android community via Android Police. This never should have had to be taken this far and resolved when I approached them in September.

The Official Samsung page still lists the AT&T S4 Zoom as having 4.4 KitKat.
http://www.samsung.com/us/mobile/cel...SM-C105AZWAATT


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