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play store error message: 'RPC:S-7:AEC-0'

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bob dylan
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Default play store error message: 'RPC:S-7:AEC-0'

hi everyone. i have rooted using CF Root for my SM G900F

installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)

i am unable to install any apps via playstore or pushing to phone from online store. getting error message:

'RPC:S-7:AEC-0'

driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.

still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.

have done all work arounds possible but no joy.

i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps

very frustrating

does anyone have any ideas before i log a support call with the google boffins?
 
fffft
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The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.

Did you try resolving the issue exactly as follows?


RPC:AEC:0 error (CPU/RAM/Device/Identity failure)

First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:

Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.

.
 
bob dylan
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(Last edited by bob dylan; 4th September 2014 at 10:48 AM.)
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Quote:
Originally Posted by fffft View Post
The usual answer is to update your Google play store app. And failing that, wipe the cache, reboot and then recreate the Google account. You didn't say whether you have the latest play store app version.

Did you try resolving the issue exactly as follows?


RPC:AEC:0 error (CPU/RAM/Device/Identity failure)

First ensure that you are using the latest version of the Google Play Store app.
If the problem persists, then:

Go to settings > application > Play Store > clear data & clear cache
Go to accounts > Google > remove account
Reboot to recovery mode > wipe system cache
Reboot phone normally
Settings > account > Google > log in.

.

play store app is latest gapps

have done all that many times over. no joy at all.

when i go online and try and push an app to my phone i get the error message on my phone. when i try and see my apps on the play store online the page returns and error message. its like my apps just dissapeeared from google servers.

its a server error i am sure but have no idea how to fix it
 
maccboy2010
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Quote:
Originally Posted by bob dylan View Post
hi everyone. i have rooted using CF Root for my SM G900F

installed alliance rom fine using philz touch recovery( am now on PAC MAN ROM so i know this issue isnt ROM specific)

i am unable to install any apps via playstore or pushing to phone from online store. getting error message:

'RPC:S-7:AEC-0'

driving me crazy. have cleared data and cache from play store and google services, removed google account, rebooted, added account.

still same error message, any ideas. phone is pretty unusable without apps. gmail works, play books works, just not able to add apps.

have done all work arounds possible but no joy.

i have been able to restore apps from a titanium backup but paid versions dont register as paid and i cant update any apps

very frustrating

does anyone have any ideas before i log a support call with the google boffins?
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.

---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------

Oh mine is a Motorola g 4.4.4 so its not just one device.
 
bob dylan
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Quote:
Originally Posted by maccboy2010 View Post
Same issue here as well can't update apps or download them either. Seems to me its a google play services error something to do with that. I'm still waiting for Google to get back to me. I have not had my account for four days now. I thought it would update its self but no joy.

---------- Post added at 01:42 PM ---------- Previous post was at 01:40 PM ----------

Oh mine is a Motorola g 4.4.4 so its not just one device.

yes, had a support call with google this morning. they escalated the support ticket and emailed me stupid fixes that i already told them dont work.

its a google server issue for sure

i have managed to install a titanium backup of most of my apps but the paid ones dont register as being paid and i cant update anything at the moment.
 
schergr
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Default Account issue

It appears that this is an account issue. I am having the same problem on multiple devices with my Google Apps account, but my gmail account is working just fine on those devices.

Google is evidently aware of it, and its gotten a little press on Android Police. Whatever you do, don't listen to what people are saying and factory reset the device. IT doesn't help, and all it winds up doing is removing access to all of your paid / no paid apps.

A small discussion has sprung up on the Google Wallet forum here.
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smellster
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Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
 
sashykanth
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I am in the same boat. When cache clean, removing and adding account didn't help I tried factory reset. Didn't help. Rooted and went to CM. Still nothing. At that point reached Google and was told they will get back as it looks like a known issue. Not a single app on my phone right now as nothing is restored from play store. It's very annoying. Have this issue on my Nexus 4 and 7. Although I did all this on 4 only.
Quote:
Originally Posted by smellster View Post
Definitely a play server issue. I have the same error code started about 2 days ago. It's on my s4, nexus 7 and tf201. If I log on with a different account then there is no problem. If you log in through windows to the play store then you will also not be able to see your purchased apps. I'll give them a call tomorrow if it hasn't resolved itself.
 
moveit124
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I just wanted to let everyone know what my fix ended up being after days of troubleshooting....

I went to my PC and went to google and looked up the Google play device manager, when on this site I chose my device and allowed it to find my device on Google maps after finding it I pressed the ring my device button and also the lock screen button and changed my password... When I did this I was then able to download stuff again....

I spoke with Google about this also and they said this error is caused when your device is not synchronized with the Google servers and what needs to be done is your device needs to be reconnected to the server, so other fixes are removing your account, uninstalling google play store updates and clearing cache, clearing cache for Google play store and restarting your device, then readding your account and attempting to download again.... Google will recommend you format your phone but I recommend not doing this cause you will lose all your apps and not be able to download them ... it did not fix my issue, I tried all of these and the first I mentioned worked for me after 5 days of issues...

Good luck all,
Moveit124

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