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Australia S5 Internet 4G playing up since coming back from holiday

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By dieselboy, Senior Member on 8th July 2014, 07:55 AM
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I have an Australian S5. I went to England for 2 weeks and used a UK SIM card. All was fine.

Since coming back to Australia and using the Australia SIM my 4G shows I have internet but to get the internet to work I need to turn mobile network off (4G disappears) then turn it back on again. Afterwards 4G works fine.

When I have the problem, 4G will show but there is no activity. If I try to check email for example the email app (default app) starts to refresh and then just stops like there is no new email.

When I was in England I had a notification that there was new software. I updated the software over the air. All seemed well.

The phone is completely stock and not rooted. I haven't tried anything to resolve really.. except these two things:
- Rebooting phone - problem comes back after a while say 24 hours
- setting the APN. If I choose another APN, for some reason the one I was originally on is re-selected somehow. I don't know how, may be the provider has some control over this? I use Telstra.

Any help appreciated.
11th July 2014, 04:47 AM |#2  
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Thanks Meter: 16
I've created a new APN and removed / re-inserted the SIM card but problem still exists.

I've no idea how to troubleshoot. Has anyone got any suggestions?
14th July 2014, 04:00 AM |#3  
dieselboy's Avatar
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Thanks Meter: 16
I fixed this over the weekend. It was the "restrict background data" option in power saving settings.. I turned that off. All good now.
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