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mobile network not available

OP leyanne1982

1st December 2014, 03:24 AM   |  #1  
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please help, i have this samsung s5 scl23 from au japan, i had it unlocked or open line, then i used a local sim card and it was working fine, until the software was updated OTA. seems like my sim card is no longer recognized, please see attachments.

[EMAIL="http://forum.xda-developers.com/picture.php?albumid=11611&pictureid=46989"]

http://forum.xda-developers.com/picture.php?albumid=11611&pictureid=46988

http://forum.xda-developers.com/picture.php?albumid=11611&pictureid=46987

http://forum.xda-developers.com/picture.php?albumid=11611&pictureid=46986

http://forum.xda-developers.com/picture.php?albumid=11611&pictureid=46985

http://forum.xda-developers.com/picture.php?albumid=11611&pictureid=46984
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Last edited by leyanne1982; 2nd December 2014 at 06:32 AM. Reason: added attachments
1st December 2014, 09:45 AM   |  #2  
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Did you try with another sim card?
2nd December 2014, 09:40 AM   |  #3  
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Quote:
Originally Posted by leyanne1982

please help, i have this samsung s5 scl23 from au japan, i had it unlocked or open line, then i used a local sim card and it was working fine, until the software was updated OTA. seems like my sim card is no longer recognized, please see attachments.

According to the screenshots, your baseband and imei appear to be fine. Try the following:

1- To make sure your sim card is fine, put your sim card into another phone to see if it works. Or put another sim card to this phone to see if the problem persists?

2- Please post the following screenshots:

- If you have root, open Phone INFO ★Samsung★ app > Menu > 'Secret Codes' > *#197328640# > 'Launch 0' > BASIC INFORMATION (capture screenshot #1) > Menu - Back > NAS INFORMATION > MM INFORMATION (capture screenshot #2) > Menu - Back > MM REJECT CAUSE (capture screenshot #3).

- If you don't have root, open the dialer > *#0011# (capture screenshot #1) > Menu - Back > Menu - Key Input > Q0 > wait... > DEBUG SCREEN > NAS INFORMATION > MM INFORMATION (capture screenshot #2) > Menu - Back > MM REJECT CAUSE (capture screenshot #3).

And post these 3 screenshots for more investigation.
6th December 2014, 10:05 PM   |  #4  
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when i try the dialer, it will always say "mobile network not available", the only thing i can do with the dialer is the *#06#, i have already used different sim cards that always work with other phones but still wont work with my samsung
9th December 2014, 01:27 PM   |  #5  
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If those codes do not work on your dialer, no need root for it to work.

Do you have root?
9th December 2014, 02:20 PM   |  #6  
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Quote:
Originally Posted by vndnguyen

If those codes do not work on your dialer, no need root for it to work.

Do you have root?

I'm not really sure.. I think I don't have. I've downloaded an app to check if my phone had a root and it says none
11th December 2014, 06:28 PM   |  #7  
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Pls help.. thank you
11th December 2014, 07:07 PM   |  #8  
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Quote:
Originally Posted by leyanne1982

Pls help.. thank you

hi it look's like your phone is blocked. have alook on ESN http://swappa.com/ you have to sign in hope this help's regard's joe
Yesterday, 03:37 PM   |  #9  
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my phone now is ok. thanks to a man from japan who helped me,

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