[Q] Repair rooted S5
I've just had an email from Samsung saying they are refusing to repair my < 6 month old S5 because it is rooted.
The problem it has is the USB cover has come off. My reading of Directive 1999/44/CE article 5;
3. Unless proved otherwise, any lack of conformity which becomes apparent within six months of delivery of the goods shall be presumed to have existed at the time of delivery unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
is that they have to prove that rooting the phone caused the flap to fall off if they want to void my warranty.
Am I correct or are they right in being able to refuse to repair out of hand a physical problem because of a software change?
TBH I can probably repair it with a dab of superglue but they've annoyed me. In the past they've repaired my rooted S3 with a custom ROM. They did reload an official ROM though.
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