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 View Poll Results: What would you like Samsung to do in order to put this right?

Replace handset + full refund for the case
 
117 Vote(s)
59.39%
Repair/replace screen + full refund for the case
 
80 Vote(s)
40.61%

[Q] Samsung Clear View case scratched my screen

138 posts
Thanks Meter: 59
 
By galijanach, Senior Member on 13th May 2015, 09:48 AM
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Hi all

I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos

Anybody else experienced this???
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13th May 2015, 09:54 AM |#2  
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Quote:
Originally Posted by galijanach

Hi all

I have a 2 week old S6 Edge which i fitted the Samsung Clear View case from day one (Phone was purchased from Carphonewarehouse on the 29th April). The screen is now full of scratches since and is bloody annoying the hell out of me. I have contacted Samsung UK and awaiting reply.
I strongly recommend avoiding this case at all costs. It is expensive and WILL scratch your screen no doubt about that. See attached photos

Anybody else experienced this???

What does the inside of the case look like? Can you see damage on there as well?
13th May 2015, 10:56 AM |#3  
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Unhappy Samsung Clear View case scratches screen
The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER
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13th May 2015, 11:01 AM |#4  
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Quote:
Originally Posted by charnapops

The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER


I am totally shocked! i thought mine was bad but seeing yours making me cry
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13th May 2015, 11:45 AM |#5  
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Quote:
Originally Posted by charnapops

The same thing happened to mine and my beautiful new S6 Edge looks dreadful. I'm gutted as I've had iPhones for years and never had any marks. Spoke to samsung UK and they were less than helpful saying as I hadn't purchased the cover from them I had to contact the supplier....who were brilliant and have issued me a refund and said I should contact samsung again........but I'm still left with a damaged screen. This product is not fit for purpose as, due to the hard front cover being in direct contact with the glass, when grit or dust get between it rubs around resulting in circular scratched patches all over the screen. The cover shows no marking at all....just the "unscratchable Gorilla glass"!!
I'm sure when this phone and case combination is used on the beaches during summer there will be some seriously upset people !! DO NOT BUY THIS COVER

Wow, I am totally shocked!

My S6 edge has more scratches than my S5 which I never really looked after so it seems like the glass isn't as scratch proof as previous generations, not helped by the fact of the issue of getting a decent screen protector.
13th May 2015, 11:51 AM |#6  
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Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a 800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something
13th May 2015, 12:24 PM |#7  
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Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.
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13th May 2015, 12:26 PM |#8  
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Quote:
Originally Posted by galijanach

Just came off the phone from Samsung UK and awaiting to speak to the manager. I have emailed them images of the screen with the Clear View cover.
I am just shocked that a 800 smartphone that claims to have the latest Gorilla Glass 4 is more prone to scratches than older generations. I had iphones, Galaxy S4, Note 3, HTC One M7 and still have the HTC One M8 and not a single one of these phones exhibited the same issues as this one.
I really hope Samsung come up with something

My friend has the S6 and that doesn't have a mark on it, could be a downside of the edge screen?

I've attached a shot of my home button, it looks like it would rub off but it won't, they are scratches
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13th May 2015, 12:27 PM |#9  
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Quote:
Originally Posted by blue13x

Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.

Hasn't been that easy with the S6 Edge
13th May 2015, 12:29 PM |#10  
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Quote:
Originally Posted by blue13x

Its almost logicl: dirts gets in between...the flap sits close to the screen. When you hold the phone you squeeze the flap to the phone and rubs. Ofcourse you are going to get scratches. Conclusion: always put a screen protector...should be first thing you do.

Not logical at all.
I had many other phones with similar cases and none was fitted with a screen protector. All were pristine. My HTC One M8 with a similar case doesn't exhibit any of these issues. I think perhaps the screen on the S6 Edge (don't know if the non edge is experiencing the same issues) is rubbish and the Clear View case doesn't help at all and makes it worse.
13th May 2015, 12:37 PM |#11  
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Samsung UK have just rang me to let me know that they are now aware of this and passed it on to the head office (wherever that may be) to make a decision. The more of us calling them the better. They need to be aware of the grand scale of this.
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