Originally Posted by HughesNet
Best Buy uses an automated process that many other retailers use such as Amazon. It tracks the returns you do related to the actual purchases. Certain kinds of returns flag higher such as high dollar value or buying and returning the same product more then once. IE someone buying HDTVs and then returning them a few times.
Based on your description you are probably pretty close to the line if you don't also buy a good number of items and keep them. I say this as an Elite Plus member who has myself already spend $12k at Best buy this year and who last year almost hit $40k. I have never once triggered the return blacklist but I buy such a large number of high value items from them that I would be very surprised if I did. I did ask a few of them how that process worked a couple times out of curiosity. Unfortunately I will be returning my Samsung Galaxy S 8.4 today though as the battery life and CPU just can't be justified for me over my iPad Mini Retina with Cellular Data for my needs. I really wanted them to though with that screen.
In just this month I have bought from Best Buy
Samsung Galaxy Tab 4 8.0
Samsung Galaxy Tab Pro 8.4 (quantity 3) for my 2 sons and wife
Samsung Galaxy Tab S 8.4 for myself as a trial to replace my iPad Mini Retina
Microsoft Surface Pro 3 To replace my Lenovo Yoga Pro 2
Microsoft Surface 2 for my father in law
Nokia 521 Phone for my older son
As with most things there are a number of ways around the BestBuy return ban.
1) Use a different photo ID. They track the ID number not the purchase number.
2) Have a friend return it for you.
3) Just tell them you don't have your ID but you have a receipt (not a guarantee but has worked for me).
4) Wait for a Geek Squad guy to do the return. They can't be bothered with all ID stuff and will often just process it without even checking.
The point is this whole system is bogus. I can understand if you buy a $3000 TV the day before the Superbowl and return it the next day or buy a computer every 30 days and return it. But BestBuy dings you if you return something with a clear physical defect or if you simply decided you did not like something which is the entire point of having a return policy. The program is to prevent criminal activity but it spreads far too wide a net to include good customers. This is how I can be an Elite Plus Member and yet still received bans. I once went an entire year without a single return despite buying many items. Finally I bought a laptop that had a chip on the back right out of the box. I went to exchange it and they tried to issue me a 90 day ban despite no returns for a year. As you might imagine this pissed me off. Never a good idea. I raised hell with corporate and got the ban removed plus my entire return history wiped.
P.S. One tip. If you return an item with a defect make sure the clerk notes in the return that the item was defective. This can help.