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Won't charge or power on

OP Pcmanrules

23rd July 2014, 05:26 AM   |  #1  
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Hiya,

My Gear Live arrived today after shipping it overseas and I've got it plugged into my old gear 1 charger due to USA plug shipped but there's no sign of it charging, doesn't want to power on via the button either.

Ant ideas?

Sent from my SM-N9005
23rd July 2014, 06:48 AM   |  #2  
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[QUOTE=Pcmanrules;54338467]Hiya,

My Gear Live arrived today after shipping it overseas and I've got it plugged into my old gear 1 charger due to USA plug shipped but there's no sign of it charging, doesn't want to power on via the button either.



I have found not all USB cables will not charge my watch. Try a Charging Cable only with a different wall wart and see if it works. Good Luck

StevieJ
23rd July 2014, 07:40 AM   |  #3  
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Hiya,

Tried several different cords and combinations on ports and wall adapters including the included one with an adapter, looks like i'll have to return it.

What should appear on the screen if it's charging? at the moment i get nothing.
23rd July 2014, 11:57 AM   |  #4  
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My first Gear Live arrived DOA too....
Not a fan of quality control.

Got my second device, and it powered up had 65% battery life out of the box.
Sounds like you have the same issue.
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23rd July 2014, 12:18 PM   |  #5  
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Quote:
Originally Posted by AstroDigital

My first Gear Live arrived DOA too....
Not a fan of quality control.

Got my second device, and it powered up had 65% battery life out of the box.
Sounds like you have the same issue.

Yeah, I'm not holding out hope for Samsung NZ helping, so it's gonna cost a bit to send it back to the states for RMA.

I was soo excited when it arrived but no.
23rd July 2014, 12:42 PM   |  #6  
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If you got it from Google they would provide return shipping of the defective watch.
The only thing is they actually ask you to go through the motion of purchasing a second watch, so if they do not get the original watch back they would charge you after I think 20 days.

Me I called them,

They emailed me the instructions, UPS label.
I clicked on the link ordered the replacement.
Taped up the original defective watch, used the supplied UPS label.
Dropped the box at UPS drop box location.
They sent out the replacement the same day.
The original defective watch arrived at Google in two days.
Got an email the cost of the replacement watch was completely refunded.
Got the new working watch in 3 days.

Now you being overseas may complicate things.
I know NZ does not use 110volts 60hz, the power could be an issue but I sound like you dealt with this issue before. (Can not see why the Gear adapter would not work) it should supply the same required 5v DC, USB is universal.
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23rd July 2014, 01:25 PM   |  #7  
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Quote:
Originally Posted by Pcmanrules

Yeah, I'm not holding out hope for Samsung NZ helping, so it's gonna cost a bit to send it back to the states for RMA.

I was soo excited when it arrived but no.

Was playing around with it and it turned on for a second and showed the logo, gonna leave it on charge, may just be completely flat after shipping for a while, took almost a month to receive it.
23rd July 2014, 03:07 PM   |  #8  
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I saw a video on YouTube where the watch was already turned on out of the box. Maybe your are in the same situation, most likely due the delayed delivery.
Mine comes o 5 August in Romania, ordered from Google Play. Can I use the charger that comes with Gear Live with an adapter? I bought a Nexus 4 from US a year ago and I used it only with the adapter and original charger, no problems until now.
Last edited by Mihnea1996; 23rd July 2014 at 03:15 PM.
23rd July 2014, 07:57 PM   |  #9  
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Quote:
Originally Posted by Pcmanrules

Hiya,

My Gear Live arrived today after shipping it overseas and I've got it plugged into my old gear 1 charger due to USA plug shipped but there's no sign of it charging, doesn't want to power on via the button either.

Ant ideas?

Sent from my SM-N9005

I have found that the Live does not like chargers that put out 2.1a. I've also found that 1a basic chargers are hit and miss.

I'm currently using a charger that puts out 1.8a and everything works perfectly.
26th July 2014, 12:09 PM   |  #10  
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Sent it back under warranty and have a new one on it's way, hope it's a good one.

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