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Rooting Phones When On Verizon Edge?

OP MSmithXDA

25th July 2014, 06:21 PM   |  #1  
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Hey folks,

Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?

Thanks
25th July 2014, 06:50 PM   |  #2  
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So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?
26th July 2014, 03:01 AM   |  #3  
bweN diorD's Avatar
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Quote:
Originally Posted by MSmithXDA

So I called Verizon. They said that I would need to remove root in order to trade it in or "Edge-Up". I've read recently though that even if you unroot your phone, carriers can now detect the fact that at one point time it was rooted. Is this true?

most phones can be returned to stock without a trace of root as long as the stock files are available.
check your phones specific forum for return to stock guides and methods to remove root indicators if that applies.

calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.

---------- Post added at 09:01 PM ---------- Previous post was at 08:55 PM ----------

Quote:
Originally Posted by MSmithXDA

Hey folks,

Does anyone know for certain (not speculation) how Verizon treats phones that have been rooted when you go to trade them in on the Edge program? Will a phone that's been rooted in the past be denied for Edge trade-in?

Thanks

btw,
it doesnt matter what plan you are on, they dont allow rooting period.
as far as they are concerned, "when they find out it is rooted", your warranty is void, returns are not accepted, and trade ups are denied.
28th July 2014, 03:44 PM   |  #4  
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Quote:
Originally Posted by bweN diorD

calling verizon and asking about root really was not wise. they usually make notes on your account when you call for future reference.
you may not have an issue later from calling them, but you defiantly stirred the hornets nest, so it is possible you will.[COLOR="Silver"]

Well I didn't tell them it was me I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!
28th July 2014, 04:52 PM   |  #5  
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Quote:
Originally Posted by MSmithXDA

Well I didn't tell them it was me I pretended to be a new customer interested in service and just had these hypothetical questions. But they didn't have my account # or anything to trace it back to me. Thanks for the info though!

I hope you didn't call them from the phone that's on your account.

I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.

Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.

So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.

At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.

The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.

So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.
Last edited by Planterz; 28th July 2014 at 04:57 PM.
28th July 2014, 09:23 PM   |  #6  
bweN diorD's Avatar
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Quote:
Originally Posted by Planterz

I hope you didn't call them from the phone that's on your account.

I really wouldn't worry about returning a phone that is/was rooted, unless perhaps it was a Samsung with Knox tripped and/or a yellow triangle. It's simply not cost effective for them to check every phone. The reps at the store aren't trained for that sort of thing, and when it goes back to wherever they get refurbished, it's only the hardware that gets tested, and they flash a new factory image. They have to flash a new image, because even after a factory reset, sensitive data can still exist in the memory on the phone (data isn't actually deleted when you delete it, until it gets overwritten, formatted, or you use a special app that does that sort of thing). Certain things can remain the same after doing a factory reset as well. I did a factory reset on a Nexus 4 rooted with Towelroot, and root remained.

Case in point: When I was with Verizon, I rooted my Razr Maxx. I was new to this whole "root" thing (I did it to bypass their hotspot crap). I was having a problem with the Play Store; it wouldn't let me purchase/download ROM Toolbox Pro, regardless of if I did it on my phone or off the website. So I got clever and deleted it (with a warezed Titanium - I'm not proud, I paid for the legit version later) and reinstalled it. And every time I tried, the Play Store would FC instantly.

So I did a factory reset, and WTF? The Play Store was GONE. Some bloatware was back, like the Madden NFL demo and some stupid cartoony golf game, but the Play Store was GONE. Not so clever, I guess. So I bit the bullet and took it to a Verizon store, told them I did a factory reset and Play Store was gone (I left out the other stuff). They googled it for like half an hour before giving up and ordering me a warranty replacement.

At one point, a rep did ask me if I hacked it - I played dumb (how do you hack a phone?). If they were trained or experienced in the sort of things we do, they would have known that the only way this could have happened was if the phone was rooted and I did something. And, if I wasn't such a n00b, I would have known to change Play Store to a system app and it probably would have worked fine (this occurred to me the day after). I got the replacement, and never heard anything about the old phone. I didn't feel too bad about "screwing" them in to giving me a new (refurb) phone, because when I got the replacement, I saw that the screen on the old one was dim, yellow, and sickly compared to the newer one, so apparently there was something actually wrong with it. Months later, the battery on the replacement expanded to the point that it popped the screen loose. The battery expanded on it's replacement too. But that's beside the point.

The point is, when you return a phone, it gets tossed into a pile, and that pile gets sent back to whatever it is they do with them. The sales reps aren't trained for that sort of thing - if you have a problem they don't know off the top of their head, they just google it on the iPads they carry around, and if they come across a site like XDA, they probably ignore it because the lingo and jargon here is gibberish to them (hell, most of it's still gibberish to me, and I've been learning all I can for 2 years). So it gets tossed in to a pile and sent wherever, and wherever it's sent gets hundreds of piles a day, and it's simply not cost effective to check every device. The parts get refurbed, the factory images get flashed (to eliminate any residual sensitive data and ensure the version is up to date), and that's that.

So I really, really, wouldn't worry about it. Unless it's a Samsung and you tripped Knox, have a yellow triangle, or it reads as "custom" or whatever. If you unlocked the bootloader, relock it. Beyond that, don't worry about it. I'm not saying it's impossible that something might happen and they "find out", but it's extremely unlikely. And unlikely to have repercussions. Remember, they want your money. Above all, they want your money. Are they going to keep getting your money if they piss you off by not honoring a phone exchange plan that you're already paying more for? Are they going to keep getting your money if you're dissatisfied and choose to switch providers? Unlikely. A new phone to them is a couple hundred bucks. One more year of service is a grand. Don't worry about it.

the reason root remained after you did a factory reset is, factory reset does nothing more than wipe the data partition. root code is not inserted there, so it will remain in tact with the exception of the su app unless it is installed in system/apps..
the fact that you had bloatware return after a reset is odd, i have never heard this happen before. resetting does not modify, restore, or change the system partition in any way.
as for them finding the root, i agree it is unlikely, but it can and has happened. also, it doesn't have to happen right away. there have been several reports of charges for replacement phones applied to your bill, from modifications found after the return.
as for them caring if you leave for another carrier, they don't, plain and simple. this has been shown countless times over the years. many people leave them every day, and they don't do the slightest thing to try and stop them.
i seriously doubt they will let you strong arm them by threatening to leave after they find out you returned a modified phone.
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