The purpose of XDA Assist is to provide basic help to those who have tried searching but can't find what they are looking for and need assistance. This is not a "helpdesk" providing technical assistance but more to point you in the correct direction with your problem. Perhaps you can't find posts on how to root your phone, install custom recovery or maybe you have questions about how to navigate and use features on the site.
Regarded to your status, Senior Member, i am sure you know you must post your related question here:
> Samsung Galaxy Grand 2 > Galaxy Grand 2 Q&A, Help & Troubleshooting