Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,813,143 Members 54,413 Now Online
XDA Developers Android and Mobile Development Forum

PSA: Google is offering a one time replacement on a cracked screen/water damage.

Tip us?
(Last edited by madquack; 20th September 2014 at 08:16 PM.) Reason: Dead link(s) removed.
madquack's Avatar
Senior Member - OP
Thanks Meter 431
Posts: 692
Join Date: May 2010
Default PSA: Google is offering a one time replacement on a cracked screen/water damage.

YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.

Note: This is one time replacement is only available for folks who purchased their phones in the US and from the Google Play Store!
The Following 9 Users Say Thank You to madquack For This Useful Post: [ Click to Expand ]
Thanks Meter 24
Posts: 55
Join Date: Feb 2014
Location: Singapore-Kuala Lumpur
If only they had implemented this earlier!!!!

Sent from my Nexus 5 using XDA Free mobile app

kwPhone6: Google Nexus 5 D821: Android 4.4.4 Stock ROM, Franco kernel r63, PhilZ touch recovery
kwPad2: LG G Pad 8.3 V500: SlimKat 4.4.4 Linaro (Infected_ build 7.9), PhilZ touch recovery
kwPhone5: Galaxy S III i9305: SlimKat 4.4.4, PhilZ touch Recovery

kwPad: ASUS Eee Pad Transformer TF101, kwPhone4: iPhone 4, kwPhone3: Samsung Tocco, kwPhone2: Nokia N73, kwPhone: Samsung SGH-X680
The Following User Says Thank You to kilowatt95 For This Useful Post: [ Click to Expand ]
Lethargy's Avatar
Senior Member
Thanks Meter 1,644
Posts: 2,945
Join Date: Jan 2014
Location: Sydney, Australia
It seems Google doesn't have any more brand new devices and are getting rid of all the refurbished ones too before the next release. Lol.
@simms22 maybe you should give Google a call and see if they'll actually replace it

Originally Posted by kyphur
You ask us to understand your position. Well if you want to benefit from our experience and time then I think it is only fair that you understand our position.
I actively add ignorant people to my ignore list.
Thanks Meter 3
Posts: 65
Join Date: Jul 2012
Location: Groningen
too bad it's only for US :/
mistahseller's Avatar
Senior Member
Thanks Meter 193
Posts: 797
Join Date: Mar 2013
Location: Saint Louis
only to US customers and only to people who bought from the PlayStore.

I will be getting one because I was working out and accidentally set a weight down on my phone inside the towel and I damaged the digitizer and smeared the color.
madquack's Avatar
Senior Member - OP
Thanks Meter 431
Posts: 692
Join Date: May 2010
I am thoroughly impressed, the entire process took about seven minutes! My "new" (refurbished) phone shall be at my doorstep tomorrow! Not bad El Goog, not bad at all!

AHomelessGuy's Avatar
Senior Member
Thanks Meter 23
Posts: 165
Join Date: Oct 2012
took 1 day for my phone to come in from Texas (I'm in NJ) ...everything is looking good for my replacement
Sign up for Dropbox using this link and get extra 500mb!
Current Device: Nexus 5
Nexus 7 2nd Generation
Samsung Galaxy SII (retired)
The Following User Says Thank You to AHomelessGuy For This Useful Post: [ Click to Expand ]
mymusicathome's Avatar
Senior Member
Thanks Meter 106
Posts: 487
Join Date: Dec 2011
Judging buy other Google services only around 2 years till we might see this in Canada then lol
Senior Member
Thanks Meter 2
Posts: 367
Join Date: May 2009
I received my refurbished n5 within 12 hours of calling. Funny how she told me 7 to 14 days. Totally free, one time etc. Thank you Google!
meatwad0222's Avatar
Senior Member
Thanks Meter 54
Posts: 272
Join Date: Sep 2009
Location: Houston TX
so i got nowhere in the chat.

Conor D 6:13 PM
Hi Alex! Thanks for getting in touch with Google. My name is Conor.
me 6:13 PM
hi conor how are you today
Conor D 6:14 PM
I understand that you heard a rumor, and want to replace your Nexus 5 correct?
I'm doing well thank you, how are you today?
me 6:14 PM
im great i did if that was possible
Conor D 6:14 PM
I'd be happy to look into this for you. May I ask what is wrong with the Nexus 5?
me 6:15 PM
cracked screen, i heard that google may be replacing these at no charge. i thought it may be to good to be true but i needed to
Conor D 6:15 PM
Ah I see.
Unfortunately, I'm unable to issue you a warranty replacement for your device because the damage was caused by situations not covered by our warranty policy.

any suggestions

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes