Post Reply

PSA: Google is offering a one time replacement on a cracked screen/water damage.

OP madquack

3rd September 2014, 09:47 AM   |  #1  
madquack's Avatar
OP Senior Member
Thanks Meter: 434
 
695 posts
Join Date:Joined: May 2010
YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.

Note: This is one time replacement is only available for folks who purchased their phones in the US and from the Google Play Store!

http://www.reddit.com/r/Nexus5/comme...repair_policy/

http://www.androidcentral.com/google...nexus-5-phones

http://www.androidpolice.com/2014/09...rranty-policy/
Last edited by madquack; 20th September 2014 at 08:16 PM. Reason: Dead link(s) removed.
The Following 11 Users Say Thank You to madquack For This Useful Post: [ View ]
3rd September 2014, 12:59 PM   |  #2  
Member
Flag Singapore-Kuala Lumpur
Thanks Meter: 26
 
57 posts
Join Date:Joined: Feb 2014
More
If only they had implemented this earlier!!!!

Sent from my Nexus 5 using XDA Free mobile app
The Following User Says Thank You to kilowatt95 For This Useful Post: [ View ]
3rd September 2014, 03:06 PM   |  #3  
Lethargy's Avatar
Senior Member
Flag Somewhere quiet.
Thanks Meter: 2,136
 
3,593 posts
Join Date:Joined: Jan 2014
More
It seems Google doesn't have any more brand new devices and are getting rid of all the refurbished ones too before the next release. Lol.
@simms22 maybe you should give Google a call and see if they'll actually replace it

ふかつどう
4th September 2014, 04:26 PM   |  #4  
Member
Flag Groningen
Thanks Meter: 3
 
67 posts
Join Date:Joined: Jul 2012
More
too bad it's only for US :/
4th September 2014, 07:10 PM   |  #5  
mistahseller's Avatar
Senior Member
Flag Saint Louis
Thanks Meter: 197
 
804 posts
Join Date:Joined: Mar 2013
More
only to US customers and only to people who bought from the PlayStore.

I will be getting one because I was working out and accidentally set a weight down on my phone inside the towel and I damaged the digitizer and smeared the color.
4th September 2014, 09:10 PM   |  #6  
madquack's Avatar
OP Senior Member
Thanks Meter: 434
 
695 posts
Join Date:Joined: May 2010
I am thoroughly impressed, the entire process took about seven minutes! My "new" (refurbished) phone shall be at my doorstep tomorrow! Not bad El Goog, not bad at all!

4th September 2014, 09:49 PM   |  #7  
AHomelessGuy's Avatar
Senior Member
Thanks Meter: 24
 
167 posts
Join Date:Joined: Oct 2012
took 1 day for my phone to come in from Texas (I'm in NJ) ...everything is looking good for my replacement
The Following User Says Thank You to AHomelessGuy For This Useful Post: [ View ]
4th September 2014, 11:05 PM   |  #8  
mymusicathome's Avatar
Senior Member
Thanks Meter: 107
 
491 posts
Join Date:Joined: Dec 2011
More
Judging buy other Google services only around 2 years till we might see this in Canada then lol
4th September 2014, 11:31 PM   |  #9  
Senior Member
Thanks Meter: 2
 
368 posts
Join Date:Joined: May 2009
I received my refurbished n5 within 12 hours of calling. Funny how she told me 7 to 14 days. Totally free, one time etc. Thank you Google!
5th September 2014, 12:18 AM   |  #10  
so i got nowhere in the chat.

Conor D 6:13 PM
Hi Alex! Thanks for getting in touch with Google. My name is Conor.
me 6:13 PM
hi conor how are you today
Conor D 6:14 PM
I understand that you heard a rumor, and want to replace your Nexus 5 correct?
I'm doing well thank you, how are you today?
me 6:14 PM
im great i did if that was possible
Conor D 6:14 PM
I'd be happy to look into this for you. May I ask what is wrong with the Nexus 5?
me 6:15 PM
cracked screen, i heard that google may be replacing these at no charge. i thought it may be to good to be true but i needed to ask...lol
Conor D 6:15 PM
Ah I see.
Unfortunately, I'm unable to issue you a warranty replacement for your device because the damage was caused by situations not covered by our warranty policy.

any suggestions

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Top Threads in Nexus 5 General by ThreadRank