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Just got my 5 yesterday... problem today

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albert1500's Avatar
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Default Just got my 5 yesterday... problem today

So i traded to a nexus 5 from my gs4. everything was good yesterday buuuuuut.

today, and i dont know what time, i havent been able to make calls or texts. everything else works.

called customer service, walked me thru some troubleshooting... no luck
went to the store, they tried doing some stuff, took out the sim and put it back in. worked for a sec. then no workie.
did a factory data reset, same deal. cant call, get calls or text.

i get this message when i call my phone or try calling from my phone "we could not complete your call, please try again"

its weird it will off and on let me call out from my phone. but cant get calls or texts

going to the store where i got it tomorrow.

anything have something similar happen?
Sprint - Google Nexus 5


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exb0's Avatar
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Sounds like a hardware problem. DEMAND FOR A REPLACEMENT!

When I bought my second N4, I had a similar problem. It would connect to 2G but never 3G. LG replaced the whole unit for me
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no wonder why he traded his n5..
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bushako's Avatar
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Maybe issue is with the sim card. Tried another one?
Nexus 5 - 32GB - D820 - latest 4.4.4 Mahdi ROM with Franco's Kernel

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jaaystott's Avatar
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I had a similar issue with a phone last year - turned out it was my Sim Card as mentioned above. To be on the safe side I would contact your carrier, request a new sim card but also request a new handset. A new sim card should only take two days to come maximum and you should not be charged for this, providing you are on contract and paying monthly.
Current Device: HTC One (M8)

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jball's Avatar
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+2 on the sim idea

Sent from my Nexus 5 using Tapatalk
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