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Broke temporary replacement phone!

OP filthygoat223996

8th April 2014, 07:31 PM   |  #1  
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So my friend sent in her s4 for repairs and Samsung sent her a galaxy nexus. She dropped it this morning and the screen cracked. Since its a temporary phone, what is the procedure for this? Does anyone have any experience

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8th April 2014, 08:04 PM   |  #2  
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You might get some answers in a Samsung forum. Hopefully their insurance will cover it.

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8th April 2014, 08:09 PM   |  #3  
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For starters, that girl needs to keep a case on all her phones if she's just breaking them left and right. lol. But the insurance thing is something I doubt anyone here will be able to answer. She needs to talk with Samsung
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8th April 2014, 08:11 PM   |  #4  
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Quote:
Originally Posted by filthygoat223996

So my friend sent in her s4 for repairs and Samsung sent her a galaxy nexus. She dropped it this morning and the screen cracked. Since its a temporary phone, what is the procedure for this? Does anyone have any experience

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I think their expectation is going to be that they get the temporary phone back in the same condition as it was when they sent it. So your friend is going to be liable for some damages.

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8th April 2014, 09:47 PM   |  #5  
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Quote:
Originally Posted by jd1639

I think their expectation is going to be that they get the temporary phone back in the same condition as it was when they sent it. So your friend is going to be liable for some damages.

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You can't really say that without knowing the conditions she probably signed when getting the phone. Samsung might as well have insurance covering such cases.
8th April 2014, 09:57 PM   |  #6  
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Originally Posted by mortenmhp

You can't really say that without knowing the conditions she probably signed when getting the phone. Samsung might as well have insurance covering such cases.

I can always say "l think..." I hope your right for the op's sake

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8th April 2014, 10:27 PM   |  #7  
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I worked in wireless for 3 years. I can tell you that she will have to pay for the damages. That's why most companies don't do loaners anymore. When she got the temporary, she agreed to return the phone is the same condition as received.

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9th April 2014, 12:42 AM   |  #8  
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Would Samsung care if she replaces the screen? I'm guessing that's cheaper than whatever Samsung would charge

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9th April 2014, 02:26 AM   |  #9  
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The screen has a digitizer that would take not only technical know how to replace, but is very pricey. It's your call though. Might cost you more in the end if you try and fail at doing it.

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