More Android 5.0 Details Revealed, Microsoft Band Fitness Tracker – XDA TV

Google talks more about Android 5.0 Lollipop! That and much … more

Google Allows Search Queries To Interact With Apps

Android 5.0 Lollipop brings lots of new features that are quite useful for end users and … more

Lenovo Officially Owns Motorola, Following ~$3 Billion Deal

Google is now officially no longer the owner of American phone manufacturer … more

Microsoft Band Fitness Tracker Announced, Available

The wearable market has been around for a few years, with Pebble and Samsung smartwatches … more
Post Reply

Display issues

OP combatshadow

7th August 2014, 06:43 AM   |  #1  
OP Junior Member
Thanks Meter: 0
 
3 posts
Join Date:Joined: Sep 2012
It is normal for display to go blank due to proximity censor while making calls. In my case however,occasionally the display stays blank even after the call gets over. This also happens every now and then when I lock the phone, only to never unlock. At times, the displays backlit switches while unlocking but not all the time. The phone's processor stays awake in both the cases (calling/locking) and the phone rings & vibrates perfectly on making calls. The only option that I have in such cases is to restart the phone. Is anyone facing similar problems with their phones? I've done a factory reset off late but still the problem persists.
7th August 2014, 07:29 AM   |  #2  
vin4yak's Avatar
XDA: ASSIST
Recognized Contributor
Flag Mumbai
Thanks Meter: 2,383
 
4,136 posts
Join Date:Joined: Mar 2013
More
Are you using a screen protector? May be you haven't aligned it properly and hence proximity sensor detects it and turns off the display??
7th August 2014, 08:29 AM   |  #3  
Senior Member
Flag Vancouver
Thanks Meter: 13
 
194 posts
Join Date:Joined: Jul 2012
More
I've had similar situations happen to mine, but I figured out that after a Skype call on my phone, the proximity sensor will remain active and will sleep the screen if something's covering it. I'm not sure if you have skype running, but if you do, that might be why.
7th August 2014, 09:33 AM   |  #4  
OP Junior Member
Thanks Meter: 0
 
3 posts
Join Date:Joined: Sep 2012
Quote:
Originally Posted by vin4yak

Are you using a screen protector? May be you haven't aligned it properly and hence proximity sensor detects it and turns off the display??

I don't think obstruction of the proximity sensor is an issue since this problems occurs even when I lock and then try to unlock the phone. Also the backlit turns on at times when I try to unlock the phone.
7th August 2014, 09:53 AM   |  #5  
vin4yak's Avatar
XDA: ASSIST
Recognized Contributor
Flag Mumbai
Thanks Meter: 2,383
 
4,136 posts
Join Date:Joined: Mar 2013
More
Quote:
Originally Posted by combatshadow

I don't think obstruction of the proximity sensor is an issue since this problems occurs even when I lock and then try to unlock the phone. Also the backlit turns on at times when I try to unlock the phone.

Well, what you're facing right now is a classic example of what people face when they keep on the protective covering used on a new phone when the phone is shipped.

If you think it's not the issue then search for any apps which you might have installed? Run the phone is safe mode and see if it acts up? Flash stock images or do a reset to rule out the possibility of a software issue.
10th August 2014, 09:07 AM   |  #6  
OP Junior Member
Thanks Meter: 0
 
3 posts
Join Date:Joined: Sep 2012
Quote:
Originally Posted by vin4yak

Well, what you're facing right now is a classic example of what people face when they keep on the protective covering used on a new phone when the phone is shipped.

If you think it's not the issue then search for any apps which you might have installed? Run the phone is safe mode and see if it acts up? Flash stock images or do a reset to rule out the possibility of a software issue.

After few days of working flawlessly, today again the display blanked out while it was locked in normal mode. I tried unlocking the phone but only the backlit would light up. So I restarted the phone, activated the safe mode as suggested by you and then few minutes later, again the display blanked out. What should be the next step now? Please elaborate on flashing stock image. I've earlier done a factory reset but I immediately installed all the apps.
10th August 2014, 09:21 AM   |  #7  
vin4yak's Avatar
XDA: ASSIST
Recognized Contributor
Flag Mumbai
Thanks Meter: 2,383
 
4,136 posts
Join Date:Joined: Mar 2013
More
Quote:
Originally Posted by combatshadow

After few days of working flawlessly, today again the display blanked out while it was locked in normal mode. I tried unlocking the phone but only the backlit would light up. So I restarted the phone, activated the safe mode as suggested by you and then few minutes later, again the display blanked out. What should be the next step now? Please elaborate on flashing stock image. I've earlier done a factory reset but I immediately installed all the apps.

Well, if you're facing the issue in safe mode as well, any apps might not be causing it. To flash factory images, you will need to unlock the bootloader. Follow the guide which is linked in my signature.

Since you don't know about how to flash stock images, I assume you haven't rooted and undervolted? Display black outs while unlocking the device can be caused due to undervolting as well.
10th August 2014, 05:35 PM   |  #8  
spinninbsod's Avatar
Senior Member
Flag new york city
Thanks Meter: 70
 
588 posts
Join Date:Joined: May 2013
More
It could be a hardware problem on the phone I had before the n5 with my lg g2

Sent from my Nexus 5 using Tapatalk
10th August 2014, 06:06 PM   |  #9  
lolcakes203's Avatar
Senior Member
Flag Toronto
Thanks Meter: 55
 
336 posts
Join Date:Joined: Jan 2013
More
Possible, but he should exhaust all software options before seeking out a replacement.

Sent from my Nexus 4 using XDA Free mobile app

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Top Threads in Nexus 5 Q&A, Help & Troubleshooting by ThreadRank