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Extreme rattle in power button.

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By Lucky_Slevin, Member on 11th January 2014, 03:23 AM
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I just got it in the mail today. Opened the box and I hear this rattle. Its not the volume rocker only the power button.

Rattles even with slight movement. I contacted Google and they said its the Sim card tray.

So I removed it and it still rattles.

I contacted them again and they said its not a defect and they won't help me. They suggested i go to LG and pay for support.

Is this not covered under manufacturing defects ?

I am extremely unhappy with this. I have had my friends nexus 5s with no problems at all and im unimpressed with googles unwillingness to help me.

What do I do ? I feel like they are saying either live with it or return it.

Sent from my Nexus 5 using xda app-developers app
 
 
11th January 2014, 04:20 AM |#2  
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Quote:
Originally Posted by Lucky_Slevin

I just got it in the mail today. Opened the box and I hear this rattle. Its not the volume rocker only the power button.

Rattles even with slight movement. I contacted Google and they said its the Sim card tray.

So I removed it and it still rattles.

I contacted them again and they said its not a defect and they won't help me. They suggested i go to LG and pay for support.

Is this not covered under manufacturing defects ?

I am extremely unhappy with this. I have had my friends nexus 5s with no problems at all and im unimpressed with googles unwillingness to help me.

What do I do ? I feel like they are saying either live with it or return it.

Sent from my Nexus 5 using xda app-developers app

Its not a manufacturing defect. my friend had a nexus 5 that rattled also he sent it for warranty at LG and they fixed it for him free
11th January 2014, 04:22 AM |#3  
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So I have to send my phone out for repair instead of getting a replacement since I barely have had it ?

Sent from my Nexus 5 using xda app-developers app
11th January 2014, 05:03 AM |#4  
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Originally Posted by Lucky_Slevin

So I have to send my phone out for repair instead of getting a replacement since I barely have had it ?

Sent from my Nexus 5 using xda app-developers app

if you were LG's CEO you'd rather give repairs than replacements cost less $
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