Welcome to XDA

Search to go directly to your device's forum

Register an account

Unlock full posting privileges

Ask a question

No registration required
Post Reply

How to avoid visiting a Sprint store to activate a Nexus 5 bought on the Play Store

OP 1lazysheep

2nd November 2013, 12:11 AM   |  #1  
1lazysheep's Avatar
OP Senior Member
Thanks Meter: 46
 
325 posts
Join Date:Joined: Jul 2008
More
it's been confirmed that Nexus 5s bought from the Play Store can be activated on Sprint. what may not be widely known is that you have to visit a Sprint store in order to activate it (usually you can activate it online at Sprint's website). apparently, the phones ordered through the Play Store do not ship with the required Sprint SIM.

i loathe visiting Sprint stores so i checked if i could order a SIM card online. i was able to do it through chat, but you have to go through the Sprint Worldwide chat page here. if you ask on the regular Sprint chat page, they'll just forward you to the Sprint Worldwide page. you just need to provide them your account PIN and mailing address.

the person I chatted with didn't provide a price for the SIM so i'm assuming it's free. standard shipping is free (3-5 days) and overnight shipping is $12.95.

Update: some people have reported that they were unable to order a SIM through the Worldwide chat page. some have reported that b/c they have a SERO account, they were unable to order. i have a SERO account and i was able to place an order without issue. there seems to be no rhyme or reason for this, and success or failure depends on how knowledgeable of a rep you get. i would suggest you keep trying different avenues of contacting Sprint if you can't order the first time. hopefully, this situation improves as more people place orders

Update 2: for those who were able to place an order and received an email confirmation, you can check the status HERE. the order number provided in the email doesn't have dashes. be sure to put a dash btw the 4th and 5th character and another one btw the 5th and 6th character (like the second example), or else the system won't recognize it
Last edited by 1lazysheep; 3rd November 2013 at 04:35 AM.
The Following 5 Users Say Thank You to 1lazysheep For This Useful Post: [ View ]
2nd November 2013, 12:27 AM   |  #2  
mjs2011's Avatar
Senior Member
Thanks Meter: 1,730
 
4,410 posts
Join Date:Joined: May 2011
Thanks for this. Luckily my local Sprint store is pretty helpful but is rather not have to take a trip as well

How difficult is it to install a sim card?

Sent from my SPH-L720 using Tapatalk
2nd November 2013, 12:33 AM   |  #3  
Junior Member
Thanks Meter: 4
 
27 posts
Join Date:Joined: Jun 2010
Quote:
Originally Posted by mjs2011

Thanks for this. Luckily my local Sprint store is pretty helpful but is rather not have to take a trip as well

How difficult is it to install a sim card?

Sent from my SPH-L720 using Tapatalk

pop the tray out
place the sim onto the tray
pop the tray back in
2nd November 2013, 12:34 AM   |  #4  
Member
Thanks Meter: 9
 
58 posts
Join Date:Joined: Feb 2008
I just tried, got denied. The rep indicated that they don't have any support for the phone yet, and can't order a sim for it. Kept saying sprint phones will come with a sim (obviously from the sprint store/website they will). He had his team lead jump on the chat also, no dice.
2nd November 2013, 12:37 AM   |  #5  
1lazysheep's Avatar
OP Senior Member
Thanks Meter: 46
 
325 posts
Join Date:Joined: Jul 2008
More
Quote:
Originally Posted by mjs2011

Thanks for this. Luckily my local Sprint store is pretty helpful but is rather not have to take a trip as well

How difficult is it to install a sim card?

Sent from my SPH-L720 using Tapatalk

very easy
Attached Thumbnails
Click image for larger version

Name:	Untitled.png
Views:	1722
Size:	52.8 KB
ID:	2365223  
2nd November 2013, 12:44 AM   |  #6  
1lazysheep's Avatar
OP Senior Member
Thanks Meter: 46
 
325 posts
Join Date:Joined: Jul 2008
More
Quote:
Originally Posted by dave99

I just tried, got denied. The rep indicated that they don't have any support for the phone yet, and can't order a sim for it. Kept saying sprint phones will come with a sim (obviously from the sprint store/website they will). He had his team lead jump on the chat also, no dice.

that's odd. i had no trouble. here's my transcript if you're interested. my personal info has been redacted for obvious reasons

============================

Christine
SWW Specialist
Sprint Worldwide eChat
Wed 4:00-22:00, Thur 10:00 - 22:00, Fri 10:00 -23:00, Sat 10:00 - 22:00
Contact us @ SWW@Sprint.com
1-888-226-7212
Sprint.com/swwsupport
Chat Transcript 11/01/2013 04:49 PM
[04:39:06 PM] Hi, my name is Christine D.. Thank you for your chat request. Please wait while I review your information.
[04:39:18 PM] Christine D.: Hello, thank you for contacting Sprint Worldwide eChat, how are you doing today?
[04:39:31 PM] TT: doing fine. how are you?
[04:40:01 PM] Christine D.: That's wonderful, I am doing great, thanks for asking.
[04:40:10 PM] Christine D.: Sure I would be very happy to assist you, Is this your first time contacting Sprint Worldwide regarding this issue and is there a number that I can reach you if the need arises
[04:40:31 PM] TT: yes,this is the first time. XXXXXXX
[04:40:40 PM] Christine D.: Thank you for the information
[04:41:10 PM] Christine D.: Bear with me one moment please.
[04:42:29 PM] Christine D.: In order to assist you, may I have the 6-10 digit PIN number so that I can access your account please?
[04:42:39 PM] TT: XXXXXX
[04:45:02 PM] Christine D.: Please bear with me as I process your request.
[04:45:16 PM] TT: no problem
[04:45:23 PM] Christine D.: May I have your shipping address please?
[04:45:43 PM] TT: XXXXXXX
[04:47:39 PM] Christine D.: Would you like to pay $12.95 for overnight shipping or standard 3-5 days for free?
[04:47:53 PM] TT: standard
[04:48:51 PM] Christine D.: Here is the order number XXXXXX delivery will be in 3-4 business days.
[04:48:58 PM] Christine D.: Have I addressed all your questions and concerns today?

If so, I would like to confirm with you, that you are satisfied with the level of customer service I have provided you with today?

We take pride in providing the best customer service possible to our customers. It has been my pleasure assisting you today. I appreciate your business and thank you for being the best part of Sprint.
2nd November 2013, 12:51 AM   |  #7  
Member
Thanks Meter: 9
 
58 posts
Join Date:Joined: Feb 2008
I'll try again next week, once they've started seeing more requests. My n5 probably won't be here until around the 15th since I ordered late yesterday, so no real rush for me.
2nd November 2013, 12:53 AM   |  #8  
1lazysheep's Avatar
OP Senior Member
Thanks Meter: 46
 
325 posts
Join Date:Joined: Jul 2008
More
Quote:
Originally Posted by dave99

I'll try again next week, once they've started seeing more requests. My n5 probably won't be here until around the 15th since I ordered late yesterday, so no real rush for me.

same here. now we wait ...
2nd November 2013, 12:54 AM   |  #9  
nerdfacenyan's Avatar
Senior Member
Flag Fairfax
Thanks Meter: 170
 
419 posts
Join Date:Joined: Mar 2012
Donate to Me
More
Never assume anything from a carrier is free. Check your next bill. Usually SIM kits cost between $10 (T-Mobile) and $25 (Verizon)
2nd November 2013, 12:57 AM   |  #10  
Senior Member
Thanks Meter: 31
 
146 posts
Join Date:Joined: Nov 2010
Are you sure you even need a sim to activate on sprint? I thought sprint only uses Sim's for international use?

Post Reply Subscribe to Thread

Tags
nexus 5, play, sprint, store
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes