Originally Posted by dave99
I just tried, got denied. The rep indicated that they don't have any support for the phone yet, and can't order a sim for it. Kept saying sprint phones will come with a sim (obviously from the sprint store/website they will). He had his team lead jump on the chat also, no dice.
that's odd. i had no trouble. here's my transcript if you're interested. my personal info has been redacted for obvious reasons
Sprint Worldwide eChat
Wed 4:00-22:00, Thur 10:00 - 22:00, Fri 10:00 -23:00, Sat 10:00 - 22:00
Contact us @ SWW@Sprint.com
Chat Transcript 11/01/2013 04:49 PM
[04:39:06 PM] Hi, my name is Christine D.. Thank you for your chat request. Please wait while I review your information.
[04:39:18 PM] Christine D.: Hello, thank you for contacting Sprint Worldwide eChat, how are you doing today?
[04:39:31 PM] TT: doing fine. how are you?
[04:40:01 PM] Christine D.: That's wonderful, I am doing great, thanks for asking.
[04:40:10 PM] Christine D.: Sure I would be very happy to assist you, Is this your first time contacting Sprint Worldwide regarding this issue and is there a number that I can reach you if the need arises
[04:40:31 PM] TT: yes,this is the first time. XXXXXXX
[04:40:40 PM] Christine D.: Thank you for the information
[04:41:10 PM] Christine D.: Bear with me one moment please.
[04:42:29 PM] Christine D.: In order to assist you, may I have the 6-10 digit PIN number so that I can access your account please?
[04:42:39 PM] TT: XXXXXX
[04:45:02 PM] Christine D.: Please bear with me as I process your request.
[04:45:16 PM] TT: no problem
[04:45:23 PM] Christine D.: May I have your shipping address please?
[04:45:43 PM] TT: XXXXXXX
[04:47:39 PM] Christine D.: Would you like to pay $12.95 for overnight shipping or standard 3-5 days for free?
[04:47:53 PM] TT: standard
[04:48:51 PM] Christine D.: Here is the order number XXXXXX
delivery will be in 3-4 business days.
[04:48:58 PM] Christine D.: Have I addressed all your questions and concerns today?
If so, I would like to confirm with you, that you are satisfied with the level of customer service I have provided you with today?
We take pride in providing the best customer service possible to our customers. It has been my pleasure assisting you today. I appreciate your business and thank you for being the best part of Sprint.