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Issues With Dialer on TMO Nexus 5

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BlazingGlory53
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Default Issues With Dialer on TMO Nexus 5

So, my mom got the Nexus 5 from T-Mobile, and she's had this issue occur twice...

Basically it's when she tries to make a call, the dialer doesn't come up. If she uses the contacts or recents, it'll pull the call up, but doesn't show the phone screen, like the time, hangup, or anything. Basically she had to rely on other people o hang up to end calls, or turn off the phone.

Rebooting the phone fixes the problem, but it's slightly frustrating...

Has anyone had the same issue and know how to fix it?

I heard some solutions involving removing "YouMail", but she doesn't have it on her phone...
 
Claghorn
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I constantly have my ear pull down the notifications and launch whatever app had a notification while I'm on a call, thus making the phone disappear, but hitting the back key to get out of the new app brings the phone back.
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