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mic problem

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oik01
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Thanks Meter 6
Posts: 88
Join Date: Sep 2011
Default mic problem

Got my dad his first smart phone ... Nexus 5. One week later and he can't make phonecalls or record sound because the mic won't work. I did some testing and the only way it would work is by attaching a headphone which he hates. Any other solutions out there?
 
Melamunna
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Join Date: Nov 2012
Unfortunately, RMA seems to be the only solution. Google is really quick about it though, in case you/your dad might be worried about the time. What will happen when you contact google is they will send you a RMA prepaid shipping form to be attached to the box you send your N5 back in, as well as a link that lets you order a replacement device. This page might lead you to believe you are paying for another phone, but they will not charge you- they are only authorizing it. You can also choose shipping speed from the page, but I'm not sure if shipping costs are refunded.
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