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My N5 camera now has a dark spot

17th April 2014, 08:08 AM |#1  
alxg49's Avatar
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So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.

I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.

I read somewhere that this is caused by a dust particle inside the camera lenses.

So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it

So, yes, any opinions would be welcome.

Thanks guys


p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it
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Last edited by alxg49; 17th April 2014 at 08:11 AM.
 
 
17th April 2014, 08:15 AM |#2  
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I wouldn't advise you to open the device up yourself.. You will surely loose warranty if you mess up.

If you think it's a hardware issue then Flash the factory images from Google to return to stock
, reset the tamper flag, lock the bootloader and send it in..

Sent from my Nexus 5 using Tapatalk
18th April 2014, 10:13 PM |#3  
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Quote:
Originally Posted by alxg49

So I jsut updated my google camera app yesterday and was eager to try any new features and test the camera, when all of a sudden I noticed that there is a dark blemish right in the middle of the screen. I am 100% sure it wasnt there when i bought it, as I did tested it extensively. At first I thought that it was actually a screen defect or that there is a smudge on the lenses.
It appears on every photo, HDR or not. It is best visible on light background. You can check the attached test photo i did.

I am not a huge photography fan, but it does bother me alot knowing that my brand new 2 months old nexus defected. Its rooted ofcourse, so there is no guarantee.

I read somewhere that this is caused by a dust particle inside the camera lenses.

So I just wanted to know whether someone else is suffering from that exact same issue. And if there is an easy way to cope with that problem, e.g. disassembling the lense or forcing air into it

So, yes, any opinions would be welcome.

Thanks guys


p.s. Also, if anyone else had experienced it, Im curious what case (if any) had they been using? lol I actually noticed the problem after removing and inserting my N5 back into my spigen neo hybrid a couple of times, which is actually quite a challenge. So Im wondering whether that hasnt something to do with it


Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.

A bit of googling did reveal others with the same issue...

I have tried a can of compressed air, tapping phone...No joy, it's still there...

I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!

RMA, warranty...are looming...any other ideas peeps?

Cheers
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19th April 2014, 08:06 AM |#4  
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Quote:
Originally Posted by Win$t

Yep, I can confirm the same experience as you! Only appeared yesterday! I have the Rev11 Hardware.

A bit of googling did reveal others with the same issue...

I have tried a can of compressed air, tapping phone...No joy, it's still there...

I have also tried different camera apps to confirm. Interestingly it was post updating the google camera app too. (but i do not believe this too be the root cause, I've had many specs of dust in my DSLRs before and to appears to me to be dust on the rear of the lens or on the sensor!) I would expect these to be sealed on our phones!

RMA, warranty...are looming...any other ideas peeps?

Cheers

I tried the tapping trick too - did not work for me either
I'm still contemplating over the idea of reverting to stock, locking the bootloader and sending in my faulty unit. It would probably take a couple of weeks and I don't want to part ways with my N5 for so long. But living with that nasty blemish on my camera is equally frustrating
13th November 2014, 10:05 PM |#5  
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I'm going to try this.
https://www.youtube.com/watch?v=vioy...ex=141&list=WL
13th November 2014, 10:22 PM |#6  
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I had this issue a few months back; the image you posted looks identical to the issue I had.

Google covered it under warranty and sent me a new device. They asked me to do a full factory reset to confirm it wasn't software related. The process was pretty smooth: if they do send you a new device, you just send your N5 back once it comes so you're not stuck without a phone for a while or anything. They do put a hold on your credit card for the price of the phone until they get your phone, though.

I had it rooted and everything prior to sending it in, but I unrooted/reset the tamper flag before sending it in (and did a factory reset obviously).
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