Post Reply

Nexus 5 serial mismatch

OP alonsoch

29th June 2014, 11:02 PM   |  #1  
alonsoch's Avatar
OP Senior Member
Flag Hidalgo Del Parral Chihuahu
Thanks Meter: 720
 
557 posts
Join Date:Joined: May 2012
Donate to Me
More
Nexus 5 different serial in box and phone!
Hi, first, thanks for read
I bought a nexus 5 use, the phone was originally purchased in t-mobile and we used for over a month, so the phone is like new...
The problem is :
In the box of the nexus 5, in one side we have a etiquette with some information, serial, imei, etc.... the serial that appear in the box is different to the serial that appear in the phone in bootloader
but the imei that appear in the box is the same imei that appear in the phone
i dont know if i should add pics because is important information, but im pretty sure that the serials are diferents and the imei are the same..
I dont know what to do, i will contact lg support tomorrow...
any ideas?
and btw a dead pixel appear, maybe is a defective unit
29th June 2014, 11:05 PM   |  #2  
simms22's Avatar
Recognized Contributor
BROOKLYN!
Thanks Meter: 21,892
 
26,298 posts
Join Date:Joined: Jun 2009
its normal, how it is usually. the imei is the important number.
Last edited by simms22; 29th June 2014 at 11:35 PM.
The Following User Says Thank You to simms22 For This Useful Post: [ View ]
29th June 2014, 11:18 PM   |  #3  
alonsoch's Avatar
OP Senior Member
Flag Hidalgo Del Parral Chihuahu
Thanks Meter: 720
 
557 posts
Join Date:Joined: May 2012
Donate to Me
More
Quote:
Originally Posted by simms22

its normal, how it is usually. the imei is the important numbee.

normal?
in all my other phone the serials are the same... :C
29th June 2014, 11:33 PM   |  #4  
El Daddy's Avatar
Forum Moderator
Flag Roseville, MN
Thanks Meter: 4,114
 
3,673 posts
Join Date:Joined: May 2008
Donate to Me
More
Quote:
Originally Posted by alonsoch

normal?
in all my other phone the serials are the same... :C

My galaxy nexus, nexus 4, nexus 7, and Nexus 5 all have different numbers from the box.

The one on the phone is the CSSN and the one on the box is the SSN.

Sent from my Nexus 5 using Tapatalk
The Following 2 Users Say Thank You to El Daddy For This Useful Post: [ View ]
29th June 2014, 11:38 PM   |  #5  
alonsoch's Avatar
OP Senior Member
Flag Hidalgo Del Parral Chihuahu
Thanks Meter: 720
 
557 posts
Join Date:Joined: May 2012
Donate to Me
More
Quote:
Originally Posted by El Daddy

My galaxy nexus, nexus 4, nexus 7, and Nexus 5 all have different numbers from the box.

The one on the phone is the CSSN and the one on the box is the SSN.

Sent from my Nexus 5 using Tapatalk

so this is normal? sorry for my ignorance
Attached Thumbnails
Click image for larger version

Name:	IMG-20140629-WA0000.jpg
Views:	87
Size:	74.3 KB
ID:	2824595   Click image for larger version

Name:	IMG-20140629-WA0002.jpg
Views:	85
Size:	66.8 KB
ID:	2824596  
29th June 2014, 11:43 PM   |  #6  
El Daddy's Avatar
Forum Moderator
Flag Roseville, MN
Thanks Meter: 4,114
 
3,673 posts
Join Date:Joined: May 2008
Donate to Me
More
Quote:
Originally Posted by alonsoch

so this is normal? sorry for my ignorance

Yes. Completely normal.

Sent from my Nexus 5 using Tapatalk
The Following User Says Thank You to El Daddy For This Useful Post: [ View ]
29th June 2014, 11:44 PM   |  #7  
alonsoch's Avatar
OP Senior Member
Flag Hidalgo Del Parral Chihuahu
Thanks Meter: 720
 
557 posts
Join Date:Joined: May 2012
Donate to Me
More
Thanks
29th June 2014, 11:59 PM   |  #8  
alonsoch's Avatar
OP Senior Member
Flag Hidalgo Del Parral Chihuahu
Thanks Meter: 720
 
557 posts
Join Date:Joined: May 2012
Donate to Me
More
Quote:
Originally Posted by El Daddy

Yes. Completely normal.

Sent from my Nexus 5 using Tapatalk

i have one more qustion, i hope dont bother you

my nexus 5 have a dead pixel, i live in mexico, and this phone was bought in USA..
the warranty is valid here, in mexico?
or will need send the phone to USA ..?
30th June 2014, 12:01 AM   |  #9  
El Daddy's Avatar
Forum Moderator
Flag Roseville, MN
Thanks Meter: 4,114
 
3,673 posts
Join Date:Joined: May 2008
Donate to Me
More
Quote:
Originally Posted by alonsoch

i have one more qustion, i hope dont bother you

my nexus 5 have a dead pixel, i live in mexico, and this phone was bought in USA..
the warranty is valid here, in mexico?
or will need send the phone to USA ..?

No it's USA warranty only. I believe if you can get a US shipping address, you can get a RMA.

Sent from my Nexus 5 using Tapatalk
The Following User Says Thank You to El Daddy For This Useful Post: [ View ]
30th June 2014, 12:05 AM   |  #10  
alonsoch's Avatar
OP Senior Member
Flag Hidalgo Del Parral Chihuahu
Thanks Meter: 720
 
557 posts
Join Date:Joined: May 2012
Donate to Me
More
Quote:
Originally Posted by El Daddy

No it's USA warranty only. I believe if you can get a US shipping address, you can get a RMA.

Sent from my Nexus 5 using Tapatalk

Thanks

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Top Threads in Nexus 5 Q&A, Help & Troubleshooting by ThreadRank