Originally Posted by simms22
has your friend tried rebooting his phone? long press the power button for 15-20 seconds, then press again to boot up. there are many reasons why the screen might not be turning on, some not even relating to the screen.
This worked on my device. It went off while I was at the metro traveling to work. It vibrated and I was unable to turn on the screen to check what it vibrated for.
Could you, please, share some reasons why we might be seeing this issue?
The phone has not been rooted and is running stock kitkat 4.4.2. It was upgraded using sideload as I was not willing to wait for the OTA.
I can't remember anything to reproduce the problem. All apps were closed and three updates waiting at the play store.