Android 5.0.2 Fixes 2012 Nexus 7! Sony’s Making a Google Glass Competitor? – XDA TV

Android 5.0.2 Lollipop is available for the … more

Early Lollipop Ports for Micromax A116 and A117

It feels like it was only yesterday when Google announced the mysterious Android L.After … more

Now Gesture Tweaks Replaces Google Now with Custom Action

On most modern Android devices with software navigation keys, swiping up from the … more

ToqAN Fixes Android 5.0 Notification Bug on Qualcomm Toq

The Qualcomm Toq is probably one of the lesser known smartwatches on the market … more

Welcome to XDA

Search to go directly to your device's forum

Register an account

Unlock full posting privileges

Ask a question

No registration required
Post Reply

[Q] Nexus 5 Won't Play WAV Voicemail attachments

OP cocopete5243

7th November 2013, 11:50 PM   |  #1  
OP Junior Member
Thanks Meter: 0
 
4 posts
Join Date:Joined: Aug 2009
Our phone system at my job sends voicemails as WAV attachments through our Exchange server when someone leaves a message on your extension. Even up to when I was on my Galaxy S3 I've had to install a third party audio player that supports WAV files to play these.

I recently discovered that Kit Kat (4.4) now plays these WAV attachments natively. I and two of my fellow IT teammates all purchased the N5 on release day but while both of their N5s will play them as expected, I get a popup that says "Sorry, cannot open this file". I tried a factory reset and only installed apps that weren't audio related, but still get the same message. Anyone else able to open WAVs or getting this error? How would I troubleshoot this? I also tried resetting all app defaults in the app manager to no avail.

Thanks in advance for any help with this. Minor annoyances are usually the ones that eat at me the most.
18th February 2014, 02:58 PM   |  #2  
spotdog14's Avatar
Senior Member
Thanks Meter: 16
 
191 posts
Join Date:Joined: Apr 2011
All of a sudden my phone has started doing this. I use to work fine with just Play Music installed and would just play the wav file from the email screen but it doesn't do it anymore.
18th February 2014, 06:37 PM   |  #3  
phazerorg's Avatar
Senior Member
Thanks Meter: 137
 
222 posts
Join Date:Joined: Feb 2011
More
Quote:
Originally Posted by spotdog14

All of a sudden my phone has started doing this. I use to work fine with just Play Music installed and would just play the wav file from the email screen but it doesn't do it anymore.

This just started happening to me as well. Just minutes ago I went to play a voicemail I received through my Exchange email and had the same result. I even tried saving the .wav file but nothing will open it. I could probably install an audio player that will handle wav files, but I'm pretty sure this previously used to work fine.

Has anyone else experienced this, or have any ideas?
18th February 2014, 06:50 PM   |  #4  
spotdog14's Avatar
Senior Member
Thanks Meter: 16
 
191 posts
Join Date:Joined: Apr 2011
Quote:
Originally Posted by phazerorg

This just started happening to me as well. Just minutes ago I went to play a voicemail I received through my Exchange email and had the same result. I even tried saving the .wav file but nothing will open it. I could probably install an audio player that will handle wav files, but I'm pretty sure this previously used to work fine.

Has anyone else experienced this, or have any ideas?

Its the same sort of thing for me as well, even if I download it it won't play. I think and this is only me guessing but its probably something to do with an update to Play Music since that is the only thing that has changed on my phone since it stopped working.
18th February 2014, 07:17 PM   |  #5  
phazerorg's Avatar
Senior Member
Thanks Meter: 137
 
222 posts
Join Date:Joined: Feb 2011
More
Quote:
Originally Posted by spotdog14

Its the same sort of thing for me as well, even if I download it it won't play. I think and this is only me guessing but its probably something to do with an update to Play Music since that is the only thing that has changed on my phone since it stopped working.

It looks like others have noticed similar things, such as here on a Motorola phone: https://forums.motorola.com/posts/fe2e143972

In that thread, two people reported that rolling back Play Music (and Quickoffice?) fixed the problem, while one person said that didn't fix it. I just tried it myself and still have the same problem after going back to the factory versions of Play Music and Quickoffice.

I also found that Google officially doesn't even list wav files as supported by Play Music: https://support.google.com/googleplay/answer/1100462

It looks like people are just installing other media players that will handle wav files... but I liked that I could play them directly in the email without even having to open another app...
18th February 2014, 07:19 PM   |  #6  
spotdog14's Avatar
Senior Member
Thanks Meter: 16
 
191 posts
Join Date:Joined: Apr 2011
Quote:
Originally Posted by phazerorg

It looks like others have noticed similar things, such as here on a Motorola phone: https://forums.motorola.com/posts/fe2e143972

In that thread, two people reported that rolling back Play Music (and Quickoffice?) fixed the problem, while one person said that didn't fix it. I just tried it myself and still have the same problem after going back to the factory versions of Play Music and Quickoffice.

I also found that Google officially doesn't even list wav files as supported by Play Music: https://support.google.com/googleplay/answer/1100462

It looks like people are just installing other media players that will handle wav files... but I liked that I could play them directly in the email without even having to open another app...

I don't even have Quickoffice installed. I have tried a few different music players but for some reason they don't like to play it from within the email app.
18th February 2014, 07:59 PM   |  #7  
Member
Thanks Meter: 15
 
80 posts
Join Date:Joined: Jan 2009
I have this problem too with the copy of my voicemail that is delivered via MMS to Hangouts (see my thread here). Play Music and VLC just won't play them. Installed MX Player which opens and plays them without issue.

https://play.google.com/store/apps/d...videoplayer.ad
Last edited by xda_fanboy; 18th February 2014 at 08:02 PM.
18th February 2014, 08:04 PM   |  #8  
geoffott's Avatar
Member
Flag Lakeland, FL
Thanks Meter: 10
 
32 posts
Join Date:Joined: Nov 2009
More
.WAV Issues
Quote:
Originally Posted by spotdog14

I don't even have Quickoffice installed. I have tried a few different music players but for some reason they don't like to play it from within the email app.

I am a new N5 owner, and have the same issue. This was my first major disappointment with the phone, coming from a N4. My N4 handled .wav voice mails native in the mail app, which I was excited about, coming from a HTC One S where I had to download each attachment and play it in an alternate app. I feel like I have moved backwards.
18th February 2014, 08:58 PM   |  #9  
floepie's Avatar
Senior Member
Flag Amsterdam
Thanks Meter: 397
 
1,845 posts
Join Date:Joined: Feb 2006
More
I have noticed for a very long time on my N5. In fact, not sure it was working from the very beginning. When trying to pick the WAV as attachment in Gmail, I'm presented with the native picker only a couple XBMC remote control apps. The odd thing is is that if I select that WAV from a file explorer app, such ES File Explorer, it presents many more apps with which to play the file, including Google Play Music itself, which then is played flawlessly in Google Play. I wonder why the native app picker doesn't present you with all the music player apps that are installed.
18th February 2014, 09:25 PM   |  #10  
phazerorg's Avatar
Senior Member
Thanks Meter: 137
 
222 posts
Join Date:Joined: Feb 2011
More
Mine definitely used to work... I was very surprised today when I found it didn't work anymore. I've had my Nexus 5 for over 3 months and I'm positive I've listened to voicemail email attachments during that time. Not sure what's up with this, but I'd really like this feature back...

I tried MX Player and many other players... some will open the file after saving it, but I couldn't make any work from email. Tapping on the attachment just says "Couldn't play the track you requested."

Post Reply Subscribe to Thread

Tags
email, kit kat, nexus 5, nexus5, wav
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes