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Poor microphone when in phone calls

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Razors123
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Default Poor microphone when in phone calls

Hello everyone

So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.

But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.

It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.

It's a 310K model so it's from one of the first batches.

Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.

Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.

Thanks in advance
 
hunhool
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Quote:
Originally Posted by Razors123 View Post
Hello everyone

So I've recently purchased a Nexus 5 and I really love how smooth the phone acts. I really love the new Hangouts integration and all.

But now people are complaining when I'm a phone call with them. Sometimes my microphone randomly lowers itself to the point people can't hear me. I then adjust my phone positioning in my hand and then they can hear me clear again.

It's not like I'm holding my phone upside down or something, just like a regular person. This problem tends to happen a lot when I'm laying down.

It's a 310K model so it's from one of the first batches.

Anyone having the same problem? I've Googled the problem a bit and people tend to think it's a software problem (something with the noise cancelation thingy). I don't want to return the phone unless I really have no other option.

Would you guys recommend me keeping the phone and wait for a possible fix? I've got this phone a week now and Amazon says I have till half of January to return it for a full refund.

Thanks in advance
I've the same problem+ signal loose randomly.
Phoned up google and tried to resolve the issues.
Now just received my RMA label via email and will receive my replacement phone soon
 
nos2k5
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Hi,

I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.

I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.
HTC HD2 - FTW!
 
hunhool
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Quote:
Originally Posted by nos2k5 View Post
Hi,

I've the same problem with my 310K Nexus 5 (EU). I'm searching since some days but can't find any satisfying fix.
Today I got an answer from the Google support, they suggest to factory reset my Nexus 5.

I haven't done it yet, but I don't think this could fix the problem. I think I'll try it tomorrow and I'll report back asap.
Please let me know if you find any solution.
the ytold me the same thing(factory reset).
I said I've just did a factory reset...so then offered a replacement
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nos2k5
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Update: receiving a replacement phone the next days
HTC HD2 - FTW!
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