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[q] help! My nexus 5 is stuck on the google logo

23rd February 2014, 12:20 PM |#1  
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My nexus 5 froze during use so I forced shutdown. When I turned it back on it stuck and the google logo. I tried to factory reset from fastboot but when i select recovery the screen just goes blank (i don't see the android robot with the exclamation) and I have to manually shut it down. I also tried to unlock the bootloader to flash the factory image but when I select "Yes" to unlock the bootloader the same thing happens (the screen goes blank). Can anyone help with this?
 
 
23rd February 2014, 01:30 PM |#2  
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Quote:
Originally Posted by Solodus

My nexus 5 froze during use so I forced shutdown. When I turned it back on it stuck and the google logo. I tried to factory reset from fastboot but when i select recovery the screen just goes blank (i don't see the android robot with the exclamation) and I have to manually shut it down. I also tried to unlock the bootloader to flash the factory image but when I select "Yes" to unlock the bootloader the same thing happens (the screen goes blank). Can anyone help with this?

nothing can do, rma it
23rd February 2014, 01:33 PM |#3  
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Quote:
Originally Posted by k-fei

nothing can do, rma it

rma?
23rd February 2014, 02:45 PM |#4  
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Quote:
Originally Posted by Solodus

rma?

Try holding the power button down for 30 seconds

Sent from my Nexus 5
23rd February 2014, 02:52 PM |#5  
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Quote:
Originally Posted by jd1639

Try holding the power button down for 30 seconds

Sent from my Nexus 5

Holding the power button down for 30 seconds has no effect. My problem is that I can't get past the google logo and every time I select recovery mode from fastoot the screen just goes blank and I don't see the android with the exclamation as I should.
23rd February 2014, 03:02 PM |#6  
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Stock? Rooted? Did you use custom rom/kernel before?
23rd February 2014, 03:05 PM |#7  
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Sounds like something corrupted with the internal memory.

RMA time.
23rd February 2014, 03:07 PM |#8  
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Quote:
Originally Posted by Solodus

Holding the power button down for 30 seconds has no effect. My problem is that I can't get past the google logo and every time I select recovery mode from fastoot the screen just goes blank and I don't see the android with the exclamation as I should.

Boot into fastboot while connected to your pc and in a command prompt type
fastboot oem device-info
Maybe your attempt at unlocking the bootloader worked.

Sent from my Nexus 5
23rd February 2014, 06:34 PM |#9  
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The flash chip (or emmc) is half way dead. There is nothing you can do. Send back the phone to repair.

Tapatalk-kal küldve az én Nexus 5-el
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