[Q] regarding blacklisting phone

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By gd6noob, Senior Member on 3rd April 2014, 03:38 PM
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Normally when you buy the phone from a carrier, and if you loose your phone, call in and get it blacklisted and people can check the database to see if it blacklisted and all that good stuff...

I bought my N5 from Google Play and can use it on any carrier, so if its lost/stolen, do I call the current carrier and have them blacklist it?
What if someone got a hold of my IMEI and called to get it blacklisted.. how would I go about getting it unblacklisted if I wasnt the one who called it in???

Does google have their own blacklisting database?
3rd April 2014, 03:53 PM |#2  
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I'm pretty sure your carrier will not blacklist the phone till the caller can confirm that they are the owner of the phone (maybe by carrier's records, or by proof of purchase etc).
But since the N5 can be used on other carriers, a carrier blacklist is really not sufficient (if the phone is stolen). I would certainly hope that Google has their own blacklist that will prevent the device from accessing any google services.
3rd April 2014, 08:00 PM |#3  
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I found a story on somewere else of an user whose Google play. N5 got blacklisted by Spring
These are 2 quotes fro the same person:


AIO's website says my Google Nexus 5 is on the lost and stolen list?
Device Reported Lost or Stolen
Our records show that this device is on the national lost and stolen list. Please contact the company that previously provided wireless service for this device for help.

Aio Wireless cannot activate a device that another wireless company added to this list.

This phone was purchased from the Google Play Store. It's been on RingPlus, and StraightTalk (which it's currently on). Is it possible that someone marked it lost or stolen, but it's still working without any problems on ST? It might have been on Net10, I did have the SIM card in it, but I don't think it was active.


I just got off the phone with Google support. That took around an hour of my time. The Google rep was quite lost on to why in the world Sprint would EVER blacklist phones that were not lost or stolen and have no contracts with them. I was put on hold a couple of times, and I explained what happened. After talking to him, I was transferred to the shipping dept (which apparently takes care of all returns for any reason).

The rep in the shipping dept was very nice, but he kept wanting to give me a refurbished phone for something I never did anything wrong with to begin with. My battery is charged at 50% all the time and I don't want to get stuck with a used phone or a bad battery. I kept telling the rep that I even have an email from RingPlus explaining the situation and that my phone was activated before they knew of this secret blacklist that included Google Play store purchases. He told me he would talk to his lead, came back, and claims that they will be sending me a new device. I don't know if I'm actually getting a used or new device, but at least when it comes it will hopefully not be blacklisted.

I was hoping to switch over to another carrier to save a few dollars each month. So after a $431 dollar hold was put onto my credit card, I guess I wait 3-5 business days and see what I end up receiving in the mail. I'll have to reorder one of the glass screen protectors for my device.

I guess this was a learning experience. Be very careful what CDMA carriers can do to your devices, because they need to have the numbers for it as they can't just pop in a SIM card and go. I'm not sure I will ever be using a Sprint or Verizon MVNO again, or at least for quite a while, and wouldn't ever do it with any devices less then a few months old.

Original article.
3rd April 2014, 08:32 PM |#4  
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Not sure about the US, but in europe some countries/carriers have joint IMEI databases. If one carrier marks the IMEI as stolen the phone won't work on any carrier in that country.

Sent from my Nexus 5
3rd April 2014, 11:46 PM |#5  
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Originally Posted by liud

Not sure about the US, but in europe some countries/carriers have joint IMEI databases. If one carrier marks the IMEI as stolen the phone won't work on any carrier in that country.

Sent from my Nexus 5

I know this.. thats the situation with in Canada, US and so on... that wasnt my question...
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