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RMA Nexus 5

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By J.Diogo, Senior Member on 4th September 2014, 02:41 PM
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Hey guys, I'm thinking about RMA my nexus 5 because my power button is loose (we all know this problem) it doesn't bother me that much, but if I can have a new one that works fine why not, right?

So my question is, how do theses things usually go? Do I get to keep my current nexus until the new one arrives? Have you guys RMA about this problem and was it worth it?

Anyway, thanks for your attention.
 
 
4th September 2014, 02:49 PM |#2  
devilsadidas's Avatar
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If you bought it through Google you will have to pace a charge for the price of the phone on your credit card then they will send you a phone. You will send yours back in the same box. Shopping is included for free and once they get the phone the hold on your funds is removed
4th September 2014, 09:52 PM |#3  
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So I have to "temporary" pay for another phone?
4th September 2014, 10:39 PM |#4  
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Quote:
Originally Posted by J.Diogo

So I have to "temporary" pay for another phone?

It's just a hold. They usually release the funds within a day or two of receiving your old phone. Just went through two RMA's with them, it was pretty painless.
4th September 2014, 10:44 PM |#5  
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I don't think they accept a loose power button as a valid reason for an RMA, so if you try you might just find yourself out the expense for the new phone.
4th September 2014, 10:54 PM |#6  
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Quote:
Originally Posted by BirchBarlow

I don't think they accept a loose power button as a valid reason for an RMA, so if you try you might just find yourself out the expense for the new phone.

They do. I RMA'd my first one solely because of an annoyingly loose volume rocker. They had no issue with it.
5th September 2014, 12:03 AM |#7  
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Quote:
Originally Posted by BirchBarlow

I don't think they accept a loose power button as a valid reason for an RMA, so if you try you might just find yourself out the expense for the new phone.

Looks like you get a get out of jail free card with the n5 http://gizmodo.com/google-will-appar...r-h-1630258357

Sent from my Nexus 5 using XDA Free mobile app
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5th September 2014, 01:06 AM |#8  
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Quote:
Originally Posted by jd1639

Looks like you get a get out of jail free card with the n5 http://gizmodo.com/google-will-appar...r-h-1630258357

Sent from my Nexus 5 using XDA Free mobile app

Nice find jd. Looks like that link could be useful to a lot of folks.
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