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Yet Another Signal Issue

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By lsmaverick31, Member on 17th January 2014, 03:02 AM
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17th January 2014, 03:33 PM |#11  
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Quote:
Originally Posted by Demonic240

Have you tried disabling LTE and just run with 3G? Not permanently, but for testing purposes.

I haven't tried this yet, gonna do it today. I'm just really hoping it's a SIM card issue, I hate replacing phones. But if it has to be done, then so be it.

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17th January 2014, 03:33 PM |#12  
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Signal Issue
In my tmobile no issue He goning will pretty quick.
I enjoy the 3g...
17th January 2014, 04:40 PM |#13  
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I have the same issue. The phone just came from my service center which didn't acknowledge the problem. I'm at a loss as to what to do next since they don't want to replace it under warranty (they say that the phone is fine).
17th January 2014, 05:10 PM |#14  
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Originally Posted by bpivk

I have the same issue. The phone just came from my service center which didn't acknowledge the problem. I'm at a loss as to what to do next since they don't want to replace it under warranty (they say that the phone is fine).

The problem is that, as long as you have strong service and don't lose signal, the problem is impossible to replicate. That's probably what your service center saw. I downloaded an app today to help monitor how long it takes to regain signal. If the data adds up, I plan to use it.

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17th January 2014, 05:19 PM |#15  
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Quote:
Originally Posted by lsmaverick31

The problem is that, as long as you have strong service and don't lose signal, the problem is impossible to replicate. That's probably what your service center saw.

The problem occurs even when my phone is standing still. I have it on my desk where it has a five bar reception 24/7. I never moved it at that time and it still failed on me. I even tried a different SIM with same results.
Last edited by bpivk; 17th January 2014 at 05:28 PM.
21st January 2014, 01:10 AM |#16  
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I have another question for everyone with the T-Mobile network. When I am at home, I have pretty weak signal. It is usually HSPA or, sometimes, HSPA+. However, when I try to switch to 2G in preferred network types, I cannot get any signal whatsoever. How is it possible that my phone can have 3G but cannot connect to 2G?

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21st January 2014, 07:56 PM |#17  
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I had the same issue. I have great LTE signal at home. When I get to work it's 3G. The phone transitions from LTE to 3G ok. When I go into the middle of the building I loose the signal completely. When I go back outside the phone never reacquires 3G. I was able to duplicate this several times.

I did a factory reset which didn't work. I called T-Mobile support. They were no help. I went into T-Mobile store and asked if they would swap out the SIM. Bingo.

New SIM card solved my problem.
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