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T-mobile data blocked after renewing monthly data plan

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By yuugotserved, Senior Member on 5th January 2014, 08:03 PM
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Did anyone else get this recently? I renewed my plan and today my data was blocked... I was redirected to the T-mobile upsell page saying that I do not have a data plan but I jsut renewed the $30 prepaid plan with 5GB of 4G Data and 100 Mins. I noticed that this happened to several people during November-December.

I called their tech supported and they didn't really provide me with a solution so they escalated the problem.

A few people got their issue resolved but never posted an actual solution so I am guessing that there is some glitch in their system...
 
 
5th January 2014, 08:26 PM |#2  
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Quote:
Originally Posted by yuugotserved

Did anyone else get this recently? I renewed my plan and today my data was blocked... I was redirected to the T-mobile upsell page saying that I do not have a data plan but I jsut renewed the $30 prepaid plan with 5GB of 4G Data and 100 Mins. I noticed that this happened to several people during November-December.

I called their tech supported and they didn't really provide me with a solution so they escalated the problem.

A few people got their issue resolved but never posted an actual solution so I am guessing that there is some glitch in their system...

Hearsay but I've seen here that it can take several hours for a payment to result in full service restoration.

Sent from my Nexus 5 using Tapatalk
5th January 2014, 08:27 PM |#3  
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happened to me once, i called tmobile and they fixed it.
5th January 2014, 08:30 PM |#4  
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thank you guys so much for the replies. i feel reassured now

lets hope they dont take a week to fix because i can't live without XDA for a day!!!

btw @simms22, how long did it take for them to restore your data service? i hope it doesn't take a week. they escalated my ticket and i am hoping for them to call me back tomorrow
5th January 2014, 08:34 PM |#5  
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Originally Posted by yuugotserved

thank you guys so much for the replies. i feel reassured now

lets hope they dont take a week to fix because i can't live without XDA for a day!!!

btw @simms22, how long did it take for them to restore your data service? i hope it doesn't take a week. they escalated my ticket and i am hoping for them to call me back tomorrow

10-15 minutes. they ended up cancelling my plan then added my plan back.
5th January 2014, 08:37 PM |#6  
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Originally Posted by simms22

10-15 minutes. they ended up cancelling my plan then added my plan back.

interesting.. for me, when i renewed my plan, the data was supposed to be set back to 0GB but it still showing the data usage from last month (~2GB). If the tech support does call me back tomorrow I will ask them to cancel my data plan (or entire plan) and reinstate it.

another weird thing is that since I renewed my plan, my funds stayed the same. I had ~$34 a few days ago so I added a $100 prepaid card to my account last night. it should have deducted $30 today but it's still showing ~$134 in my account
5th January 2014, 09:28 PM |#7  
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Quote:
Originally Posted by yuugotserved

interesting.. for me, when i renewed my plan, the data was supposed to be set back to 0GB but it still showing the data usage from last month (~2GB). If the tech support does call me back tomorrow I will ask them to cancel my data plan (or entire plan) and reinstate it.

another weird thing is that since I renewed my plan, my funds stayed the same. I had ~$34 a few days ago so I added a $100 prepaid card to my account last night. it should have deducted $30 today but it's still showing ~$134 in my account

THIS might be the problem. Later tonight if nothing has changed online, try to re-up again. TMO CSR's can return your money if you unlikely end up with 2 payments.
5th January 2014, 09:42 PM |#8  
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Originally Posted by wideasleep1

THIS might be the problem. Later tonight if nothing has changed online, try to re-up again. TMO CSR's can return your money if you unlikely end up with 2 payments.

thank you! will try later tonight and report if anything changes.
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