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[Q] I Update my gf N5 to 4.4.3 and now everything is gone even the flash drive, help!

21st June 2014, 09:06 AM |#1  
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We updated the phone to 4.4.3 her phone is a plain vainilla N5, locked and unrooted. when it finished, the phone restarted and it was like we turn on the phone for the first time. the welcome and initial setup screen appeared. Since I sideloaded mine(mine is working fine). I didnt know if this was normal or not.
After the phone started. Two little notification icons appeared on the top left of the screen which I have never seen before. I tried to take a screenshot, but there was an error telling me I couldnt take a screenshot
http://imgur.com/3psmPCi [1]
One of the icons says there's no much space left. So I look at the storage screen and now the phone only has 128Mb of total space available
http://imgur.com/ewJDeOA [2]
everything is missing, photos, apps, contacts, everything. I tried to do a factory reset, but the final button is not working. it doenst do anything.
I tried to start the recovery through the bootloader and I get the sick android screen.
http://i.imgur.com/AwEo5tk [3]


I dont know what to do. I dont know if should flash a stock image or something. But I dont know what's the deal with the flash drive total space.
Any else has run into this? Any ideas?

EDIT:
I tried unlocking the bootloader and installing a custom recovery. No luck. After rebooting to into the custom recovery. The phone locks the bootloader again and there's no custom recovery anymore.
Also, everytime I turn off and on the phone. The initial setup screen comes up every time.
Last edited by elgranchuy; 21st June 2014 at 09:10 AM. Reason: mispelled words and update
 
 
21st June 2014, 09:50 AM |#2  
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The device locks the bootloader again after unlocking it? Sounds like the eMMC chip is busted.
21st June 2014, 12:56 PM |#3  
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Try to flash a factory image, if that doesn't work you are screwed
21st June 2014, 06:06 PM |#4  
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Quote:
Originally Posted by vin4yak

The device locks the bootloader again after unlocking it? Sounds like the eMMC chip is busted.

Is that replaceable? How did that happen?

Sent from my Nexus 5 using Tapatalk
21st June 2014, 06:10 PM |#5  
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Quote:
Originally Posted by elgranchuy

Is that replaceable? How did that happen?

Sent from my Nexus 5 using Tapatalk

You could try unlocking the bootloader again and see if it unlocks?? If not, the motherboard needs to be swapped. No idea how it happened, it's a random hardware failure very common with the Nexus 5. I've seen lots of devices with a busted eMMC chip. It's strange that you can still boot into your OS. May be the chip is partly damaged. Anyways, it needs to be replaced.
21st June 2014, 07:29 PM |#6  
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Quote:
Originally Posted by vin4yak

You could try unlocking the bootloader again and see if it unlocks?? If not, the motherboard needs to be swapped. No idea how it happened, it's a random hardware failure very common with the Nexus 5. I've seen lots of devices with a busted eMMC chip. It's strange that you can still boot into your OS. May be the chip is partly damaged. Anyways, it needs to be replaced.


What are my options then? A couple of months ago we had to replace the screen through a third-party. Should I do an RMA with Google/LG. How do I explain this situation to them? Would they notice that I replace the screen?
21st June 2014, 07:44 PM |#7  
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Quote:
Originally Posted by elgranchuy

What are my options then? A couple of months ago we had to replace the screen through a third-party. Should I do an RMA with Google/LG. How do I explain this situation to them? Would they notice that I replace the screen?

If you've bought the device from google play store, then contact google and explain them your situation. I'm not sure whether they will notice it or not. If they open up the device, they might notice it.
If you've bought it elsewhere then visit a LG Service center and let them take a look at the device.

As per warranty guidelines, any 3rd Party repairs performed on the device voids the warranty. So, there's a strong possibility that you/your gf might need to pay up.
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