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[Q] Windows 7 does not recognise Nexus 5

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stoosh666
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Default [Q] Windows 7 does not recognise Nexus 5

That problem of Windows 7 not recognising a Nexus device in explorer has reared its ugly head again.

So I followed the steps outlined in the thread below:
http://forum.xda-developers.com/show....php?t=2511829

The problem is that when I go into Device manager - Android device isn't even listed so I can't uninstall the drivers to begin with. It's not even listed under the other devices tab.

Funny that when I plug in my Nexus 4 windows explorer sees the phone and I'm able to access the internal memory, same with my other android devices but not the Nexus 5.

You would think just because the laptop is able to see the Nexus 4 the same would apply for the Nexus 5, however I can't access the memory on the N5 so I can transfer my files across to it.

Any suggestions as to how I can get my laptop to see my Nexus 5 and play nice?

Thanks in advance for your help.
 
grneyez
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Quote:
Originally Posted by stoosh666 View Post
That problem of Windows 7 not recognising a Nexus device in explorer has reared its ugly head again.

So I followed the steps outlined in the thread below:
http://forum.xda-developers.com/show....php?t=2511829

The problem is that when I go into Device manager - Android device isn't even listed so I can't uninstall the drivers to begin with. It's not even listed under the other devices tab.

Funny that when I plug in my Nexus 4 windows explorer sees the phone and I'm able to access the internal memory, same with my other android devices but not the Nexus 5.

You would think just because the laptop is able to see the Nexus 4 the same would apply for the Nexus 5, however I can't access the memory on the N5 so I can transfer my files across to it.

Any suggestions as to how I can get my laptop to see my Nexus 5 and play nice?

Thanks in advance for your help.

Watch this video, it may help:

http://www.youtube.com/watch?v=LirXNHRsGJE
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stoosh666
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Originally Posted by grneyez View Post
Watch this video, it may help:

http://www.youtube.com/watch?v=LirXNHRsGJE
Cheers Mate I've already seen the video still doesn't solve the issue of my computer not being able to display Android device in device manager so I couldn't do anything further. If I don't find a solution I'm going to have to send the Nexus 5 back. Same thing happened to my Nexus 7 (2013).
 
grneyez
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Try to reinstall the phone drivers.

Sent from my Nexus 5 using Tapatalk
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tjtj4444
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Probably an issue with your computer. Does it work on another computer?
I don't know the details, but you can remove drivers even if you don't see the device in device manager.

Maybe this link helps?
http://www.petri.co.il/removing-old-...-windows7.htm#
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stoosh666
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Originally Posted by grneyez View Post
Try to reinstall the phone drivers.

Sent from my Nexus 5 using Tapatalk
I've tried that afraid it didn't work. Thanks anyway.

Quote:
Originally Posted by tjtj4444 View Post
Probably an issue with your computer. Does it work on another computer?
I don't know the details, but you can remove drivers even if you don't see the device in device manager.

Maybe this link helps?
http://www.petri.co.il/removing-old-...-windows7.htm#
Yep you hit the nail on the head, I tried with my XP based laptop and nothing happened, same issue. However I borrowed my Sister's Windows 7 laptop which is virtually free of any mobile phone device drivers and it recognised it straight away.so at least I know that it's my laptop.

Thanks for the link I'll read up and clear out the old drivers from the laptop.
 
stoosh666
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Mods - please close the thread as the problem has been solved.

Thank you
 
juahan
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(Last edited by juahan; 20th November 2013 at 09:02 PM.)
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Originally Posted by stoosh666 View Post
Mods - please close the thread as the problem has been solved.

Thank you
I'm a bit stupid, cannot read. This message can be removed.
 
TheArc
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@grneyez Thank you, it worked perfectly!
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majid.m.m
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Help me krish
Not recognise nexus 5

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