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[Q] Windows 7 does not recognise Nexus 5

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By stoosh666, Member on 6th November 2013, 11:09 PM
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That problem of Windows 7 not recognising a Nexus device in explorer has reared its ugly head again.

So I followed the steps outlined in the thread below:
http://forum.xda-developers.com/show....php?t=2511829

The problem is that when I go into Device manager - Android device isn't even listed so I can't uninstall the drivers to begin with. It's not even listed under the other devices tab.

Funny that when I plug in my Nexus 4 windows explorer sees the phone and I'm able to access the internal memory, same with my other android devices but not the Nexus 5.

You would think just because the laptop is able to see the Nexus 4 the same would apply for the Nexus 5, however I can't access the memory on the N5 so I can transfer my files across to it.

Any suggestions as to how I can get my laptop to see my Nexus 5 and play nice?

Thanks in advance for your help.
 
 
6th November 2013, 11:42 PM |#2  
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Quote:
Originally Posted by stoosh666

That problem of Windows 7 not recognising a Nexus device in explorer has reared its ugly head again.

So I followed the steps outlined in the thread below:
http://forum.xda-developers.com/show....php?t=2511829

The problem is that when I go into Device manager - Android device isn't even listed so I can't uninstall the drivers to begin with. It's not even listed under the other devices tab.

Funny that when I plug in my Nexus 4 windows explorer sees the phone and I'm able to access the internal memory, same with my other android devices but not the Nexus 5.

You would think just because the laptop is able to see the Nexus 4 the same would apply for the Nexus 5, however I can't access the memory on the N5 so I can transfer my files across to it.

Any suggestions as to how I can get my laptop to see my Nexus 5 and play nice?

Thanks in advance for your help.


Watch this video, it may help:

http://www.youtube.com/watch?v=LirXNHRsGJE
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7th November 2013, 06:09 AM |#3  
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Quote:
Originally Posted by grneyez

Watch this video, it may help:

http://www.youtube.com/watch?v=LirXNHRsGJE

Cheers Mate I've already seen the video still doesn't solve the issue of my computer not being able to display Android device in device manager so I couldn't do anything further. If I don't find a solution I'm going to have to send the Nexus 5 back. Same thing happened to my Nexus 7 (2013).
7th November 2013, 11:43 AM |#4  
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Try to reinstall the phone drivers.

Sent from my Nexus 5 using Tapatalk
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7th November 2013, 11:53 AM |#5  
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Probably an issue with your computer. Does it work on another computer?
I don't know the details, but you can remove drivers even if you don't see the device in device manager.

Maybe this link helps?
http://www.petri.co.il/removing-old-...-windows7.htm#
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7th November 2013, 03:15 PM |#6  
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Quote:
Originally Posted by grneyez

Try to reinstall the phone drivers.

Sent from my Nexus 5 using Tapatalk

I've tried that afraid it didn't work. Thanks anyway.

Quote:
Originally Posted by tjtj4444

Probably an issue with your computer. Does it work on another computer?
I don't know the details, but you can remove drivers even if you don't see the device in device manager.

Maybe this link helps?
http://www.petri.co.il/removing-old-...-windows7.htm#

Yep you hit the nail on the head, I tried with my XP based laptop and nothing happened, same issue. However I borrowed my Sister's Windows 7 laptop which is virtually free of any mobile phone device drivers and it recognised it straight away.so at least I know that it's my laptop.

Thanks for the link I'll read up and clear out the old drivers from the laptop.
7th November 2013, 03:17 PM |#7  
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Mods - please close the thread as the problem has been solved.

Thank you
20th November 2013, 08:48 PM |#8  
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Quote:
Originally Posted by stoosh666

Mods - please close the thread as the problem has been solved.

Thank you

I'm a bit stupid, cannot read. This message can be removed.
Last edited by juahan; 20th November 2013 at 09:02 PM.
18th December 2013, 12:44 AM |#9  
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@grneyez Thank you, it worked perfectly!
18th December 2013, 09:44 PM |#10  
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Help me krish
Not recognise nexus 5
14th February 2014, 08:21 PM |#11  
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Instead of going to device manager..you can goto the Devices/Printers screen. You should see the "Nexus 5" there. Then you can just follow the same instructions...Uninstall...delete...unplug...plug back in...let the drivers reinstall and you should be good...

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