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Netflix audio/video sync issues after 4.4.2 update

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xravexheavenx
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Default Netflix audio/video sync issues after 4.4.2 update

I have a completely stock Sprint HTC One Max here that just got the 4.4.2 OTA update. Netflix was streaming fine before, but after the update there's a lot of audio/video sync issues, making it completely unwatchable. I've tried clearing data, then uninstalling/reinstalling without any luck. Any ideas? Anyone have the same issue?
 
marctronixx
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just watched some netflix episodes today and no issues. i streamed two episodes over work wifi. had no issues with the stream, no audio lag.

sprint, non rooted, stock and kit kat on board.
 
xravexheavenx
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I streamed an older show and saw lag, but a newer show and movies had lag issues. Both over LTE. I'll have to test over wifi tonight when I get home from the office to see if that affects it.
 
mthous01
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Try to downgrade to Netflix version 1.8.1. Turn off auto updating in play store and then run the old version. It seems to lower video quality a bit more to facilitate streaming. I've had good luck with it.

Sent from my HTC0P3P7 using Tapatalk
Phone: HTC One Max (Sprint)
Tablet 1: HP Touchpad 32GB
Tablet 2: (Wife's) Amazon Kindle Fire
Tablet 3: (Tinker) Azpen Innovations A700
 
Afrobob
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I just got a HTC One Max and I noticed the same stuttering after updating, did you find a way to fix it yet?
 
juicejar
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Default HTC ONE MAX Netflix playback issues in Kitkat

I also have this phone and got it back in February. On JellyBean I had 0 issues. Ever since KitKat in March 4g video play is out of sync with audio by many seconds. I do not have the video lag in 3G or WIFI. I downloaded KitKat couldn't wait to have then once installed I remembered the terrible video lag I had on my Nexus 7 with 4.4.2. I was able to fix it by using the arts runtime instead of Dalvik. However HTC has completely removed the run time option under developer options.However this phone seems to have a serious flaw. that it will not play video from netflix over 750kbps. I know this because I use their test video that can be found by searching example short 23.976 from 2010. This video will display your bit rate, resolution, and par. While the video playback is smooth on 3G or WIFI it will not go above 750kbps. On my nexus 7 on the same wifi it will go to 4300kbps. I have a coworker that has a LG G2 with sprint and he can play video fine on 4G and get a bitrate above 4000 kbps also. I have spent the past 5-6 months dealing with this crappy performance. I called Netflix, Sprint and HTC today and all they can do is point the finger to one another. I am not sure who I have to yell at to get this fixed but I have been pushing Netflix the most. I would encourage you to call and complain to Netflix so the more complaint they get they will fix it. As we all know you get some basic phone support person that doesn't know anything.

juicejar
 
cstrife999
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Never had issues either stock or custom...
 
marctronixx
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+1. stock non rooted sprint latest OS...


Quote:
Originally Posted by cstrife999 View Post
Never had issues either stock or custom...
 
juicejar
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Default Netflix audio/video sync issues after 4.4.2 update

Even if you haven't had the video lag issue can you test and see if the phone will actually stream from netflix over 750kbps. I have a friend that also has the original HTC one with 4.4.2 and on t-mobile and his also will not stream above 750kbps.

I also ran a debug and there seems to be some weird stuff going on that wasn't present when running it on my nexus 7. Maybe someone might be able to tell me if this is related to the problem with netflix playback. This is just a small sample of this type of output.

D/NF_JPlayer(23870): start video pipe
D/NF_JPlayer(23870): Play called
D/NF_JPlayer(23870): mVideoPipe1 is idle
E/OMX-VDEC-1080P( 252):
E/OMX-VDEC-1080P( 252): omx_vdec::component_init(): Start of New
Playback : role = OMX.qcom.video.decoder.avc : DEVICE = /dev/msm_vidc_dec
E/OMX-VDEC-1080P( 252): Extension:
OMX.google.android.index.storeMetaDataInBuffers not implemented
E/OMXNodeInstance( 252): OMX_GetExtensionIndex
OMX.google.android.index.storeMetaDataInBuffers failed
E/ACodec (23870): [OMX.qcom.video.decoder.avc] storeMetaDataInBuffers
failed w/ err -2147483648
E/OMX-VDEC-1080P( 252): Extension:
OMX.google.android.index.prepareForAdaptivePlaybac k not implemented
W/OMXNodeInstance( 252): OMX_GetExtensionIndex
OMX.google.android.index.prepareForAdaptivePlaybac k failed
W/ACodec (23870): [OMX.qcom.video.decoder.avc]
prepareForAdaptivePlayback failed w/ err -2147483648
E/ACodec (23870): [OMX.qcom.video.decoder.avc] calling emptyBuffer
0xb8c87bb0 w/ time 434476000 us
E/ACodec (23870): [OMX.qcom.video.decoder.avc] calling emptyBuffer
0xb8c87b60 w/ time 434684000 us
E/ACodec (23870): [OMX.qcom.video.decoder.avc] calling emptyBuffer
0xb8c87bb0 w/ time 434517000 us
E/ACodec (23870): [OMX.qcom.video.decoder.avc] calling emptyBuffer
0xb8c87b60 w/ time 434559000 us
E/OMXNodeInstance( 252): OMX_FreeBuffer for buffer header 0xb8c78de0
successful
E/OMXNodeInstance( 252): OMX_FreeBuffer for buffer header 0xb8c78d90
successful

W/AudFlgTh( 252): Using by PID 23870, ProcessName:com.netflix.mediaclient
D/PMS ( 733): acquireWL(42ec92c0): PARTIAL_WAKE_LOCK AudioMix 0x1
252 1013
E/ACDB-LOADER( 252): Error: ACDB AFE returned = -8
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x72b7b838 w/ time 434816000 us
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7cdf5cf8 w/ time 434859000 us
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7cc08ad0 w/ time 434901000 us
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7a2bd6d0 w/ time 434944000 us
E/ACodec (23870): [OMX.qcom.video.decoder.avc] calling emptyBuffer
0xb8c87bb0 w/ time 434934000 us
E/AudioStreamOutALSA( 252): PCM_Write set_amp_mode,1
W/HtcAudFlgTh( 252): ThreadLoop_wrtie blocking by HAL 35525713ns, the
mixerBufferTime is 10666666
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x72b7b838 w/ time 434987000 us
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7cdf5cf8 w/ time 435029000 us
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7cc08ad0 w/ time 435072000 us
D/NF_JPlayer(23870): mVideoPipe1 is current
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7a2bd6d0 w/ time 435115000 us
D/JPlayer_Surface2(23870): Surface2 invisiable
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x72b7b838 w/ time 435157000 us
E/ACodec (23870): [OMX.qcom.video.decoder.avc] calling emptyBuffer
0xb8c87b60 w/ time 435060000 us
E/ACodec (23870): [OMX.qcom.video.decoder.avc] calling emptyBuffer
0xb8c87bb0 w/ time 435018000 us
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7cdf5cf8 w/ time 435200000 us
D/AudioService( 733): un-mute stream STREAM_MUSIC, by Pid: 23870, by
Uid: 10306
D/PMS ( 733): acquireWL(42eb3b20): PARTIAL_WAKE_LOCK AudioMix 0x1
252 1013
D/PMS ( 733): releaseWL(42eb3b20): PARTIAL_WAKE_LOCK AudioMix 0x1
D/PMS ( 733): acquireWL(42e9bdf0): PARTIAL_WAKE_LOCK AudioMix 0x1
252 1013
D/PMS ( 733): releaseWL(42e9bdf0): PARTIAL_WAKE_LOCK AudioMix 0x1
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7cc08ad0 w/ time 435243000 us
W/AudioService( 733): stream was not muted by this client
E/AudioService( 733): Could not get client death handler for stream: 3
W/AudioService( 733): stream was not muted by this client
E/AudioService( 733): Could not get client death handler for stream: 3
E/ACodec (23870): [OMX.google.aac.decoder] calling emptyBuffer
0x7a2bd6d0 w/ time 435285000 us


juicejar
 
marctronixx
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again no issues.

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