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[Q] HTC Sync backup manager - backup gone?

OP limache

11th July 2014, 02:52 AM   |  #1  
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Hi I backed up my HTC yesterday to HTC Sync Manager thinking it'd be safe. I had it factory reseted today and when i plugged it in to back it up, the HTC sync manager just made a new backup instead! I can't seem to find the backup from yesterday. Was it erased?
11th July 2014, 03:10 AM   |  #2  
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Quote:
Originally Posted by limache

Hi I backed up my HTC yesterday to HTC Sync Manager thinking it'd be safe. I had it factory reseted today and when i plugged it in to back it up, the HTC sync manager just made a new backup instead! I can't seem to find the backup from yesterday. Was it erased?

Don't know if it was erased but use these steps to try and restore your backup.

* Connect your phone to your computer.
* In HTC Sync Manager, click Home > TRANSFER & BACKUP.
* Under Backup and restore, click Restore.
* Select a backup file to restore from.
* Choose whether to replace existing content on your phone with the content from the backup file.
* Click Restore Now.
* If the backup file has a password, enter the password, and then click OK.
* When you see a message that shows the backup has been restored, click OK.
* On your phone, slide open the Notifications panel, and then tap Home screen restored to apply your personalized Home screen layout to your phone.
11th July 2014, 03:13 AM   |  #3  
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Quote:
Originally Posted by majmoz

Don't know if it was erased but use these steps to try and restore your backup.

* Connect your phone to your computer.
* In HTC Sync Manager, click Home > TRANSFER & BACKUP.
* Under Backup and restore, click Restore.
* Select a backup file to restore from.
* Choose whether to replace existing content on your phone with the content from the backup file.
* Click Restore Now.
* If the backup file has a password, enter the password, and then click OK.
* When you see a message that shows the backup has been restored, click OK.
* On your phone, slide open the Notifications panel, and then tap Home screen restored to apply your personalized Home screen layout to your phone.

Yeah I looked at those steps but there's only one backup file and it's the newest one from today. They should have backups from multiple points in time but I think it's only the most recent one right?
11th July 2014, 04:18 AM   |  #4  
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Quote:
Originally Posted by limache

Yeah I looked at those steps but there's only one backup file and it's the newest one from today. They should have backups from multiple points in time but I think it's only the most recent one right?

There should have been more than one backup listed. I don't use HTC Backup but I understand you can enable it in Settings and if you have a dropbox account it will automatically send your data to the cloud. This might be a better system than using HTC Sync Mgr for backups. One method that I use is to copy my phone's contents to my computer before I install a new rom, recovery or do a reset which could result in the lost of my data.
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