View Poll Results: Have you had to deal with HTC support?

No, my phone has been a flawless delight.
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Yes, and I was completely satisfied.
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Yes, and I was eventually served.
1 Vote(s)
Yes, and it was a never-ending nightmare.
2 Vote(s)

[Q] Is my nightmare support experience typical?

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By seroaddict, Junior Member on 1st July 2014, 06:59 PM
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2nd July 2014, 10:35 PM |#11  
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Originally Posted by fifthelement

I guess your service center is simply bad. cant you try another HTC service center ?

I didn't know that I had a choice of service centers. I've always begun the repair process by getting an RMA from the HTC USA support website / phone line. Is there another way?
4th July 2014, 03:57 PM |#12  
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Originally Posted by cokey77

I sent my HTC one off for repair when the volume rocker stopped working it took about two weeks came back all was fine but then a couple of months down the line my microphone broke and couldn't be heard while talking so of it went but sent it through phones 4u this time. Ended up getting a replacement handset because old one couldnt be repaired but realised it was damaged on the top right corner so sent it back and waited for a replacement. Got a new handset all wrapped in box been using it ever since but my wife has said that she can't hear me sometimes when in call so could be microphone going again but warranty is up I think and don't really want to send it off for repair all I can say is HTC phones aren't that really well built was thinking of upgrading to m8 but have seen there cameras glass is breaking some coming like that out of the box so no more HTC for me I am afraid. Just to add insult had Cerberus installed on phone that was unrepairable installed it on new one and thought I would see if it worked so went on line tryed all functions but nothing was working then realised an arrow next to HTC one clicked it and noticed two HTC ones there my old phone and new one. To my surprise it had took pictures of someone so phone had been fixed and sold on to someone else which they told me was unrepairable couldn't believe my eyes so repair centre's can't be trusted.

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28th April 2015, 03:05 PM |#13  
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I also I'm quite unsatisfied. After upgrading to the latest version a couple of weeks ago, my battery time dropped down from 3 days to 6 hours. Most of the time wifi Bluetooth and Geo localsations are stopped, tht's why it resists for 3 days.
Since the upgrade, with the same config it only resists 6 hours. HTC support has asked for some tests and they concluded the battery was dead, even I explained it can't go from 3 days to 6 hours in  30 minutes they confirmed the first diagnostic.
So I sent the phone to repair shop and had fresh new battery.
You know what!!! It only goes for 6 hours.
I had HTC support again,  some more tests their new suggestion is " send your phone again to a repair shop"
HTC phones are great but support horrefull!! !I did had similar experience with HD2 and HD7.
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gps, purple tint, repair, support, warranty

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