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Brand new phone issues. Help please.

OP gaz77

29th July 2014, 08:47 AM   |  #1  
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Good Morning,

I have just bought a brand new LG g2 32 GB with android 4.2.2 software version D80210f-AME-XX

Unfortunately the phone gets hot and battery last very little.

The reseller is refusing to support me and asked me to take it into an LG repair center with all sort of excuses

the reseller is Offerbank can safely say to avoid this online shop.

I have installed Gsam battery monitor and most of the battery is used by the Android OS Kernel.

I have attached a screenshot of Gsam.

Please can someone help me fixing this since I believe is an OS issue?

Thank you all.
29th July 2014, 10:09 AM   |  #2  
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Brand new phone issues
Quote:
Originally Posted by gaz77

Good Morning,

I have just bought a brand new LG g2 32 GB with android 4.2.2 software version D80210f-AME-XX

Unfortunately the phone gets hot and battery last very little.

The reseller is refusing to support me and asked me to take it into an LG repair center with all sort of excuses

the reseller is Offerbank can safely say to avoid this online shop.

I have installed Gsam battery monitor and most of the battery is used by the Android OS Kernel.

I have attached a screenshot of Gsam.

Please can someone help me fixing this since I believe is an OS issue?

Thank you all.

GSam Labs - Battery Monitor - Export Data
Kernel (Android OS)
29 Jul 2014 10:02:06
Usage Details
CPU Usage:18m 38s
CPU Usage (Background Only):18m 38s
Keep Awake:33m 4s
App UID:0
Wakelock Detail
Included Packages
Included Processes
irq/289-wcd9xxx
kworker/u:31
migration/3
kworker/u:30
migration/2
vold
kworker/u:33
migration/1
file-storage
kworker/u:32
dhd_rxf
kworker/u:35
kworker/u:34
kworker/u:37
kworker/u:36
jbd2/mmcblk0p25
kthreadd
irq/170-msm_sdc
kworker/0:3H
jbd2/mmcblk0p21
jbd2/mmcblk0p22
ngd_msm_ctrl_ng
bdi-default
kworker/u:1H
debuggerd
kworker/u:22
kworker/u:21
kworker/u:20
kworker/u:26
kworker/u:25
kworker/u:24
kworker/u:23
mmcqd/1rpmb
kworker/u:29
jbd2/mmcblk0p14
com.android.mms
kworker/u:27
kworker/u:28
wl_event_handle
kworker/0:2H
kswapd0
/init
mpdecision
kcdrom-storaged
vmalloc
com.lge.lgdmsgcm
kworker/1:3
kworker/1:2
flush-179:0
kworker/1:1
kworker/1:0
khubd
kworker/1:3H
workqueue_trust
kworker/3:0H
kworker/3:1
kworker/3:2
kworker/3:0
sync_supers
dhd_dpc
kworker/2:3H
kworker/1:2H
kworker/u:4
kworker/u:3
kworker/u:6
kworker/u:5
kworker/u:8
kworker/u:7
kworker/u:9
kworker/0:4
kworker/0:5
kworker/u:0
kworker/3:1H
kworker/0:0
kworker/0:1
kworker/u:2
kworker/0:2
kworker/u:1
kworker/0:3
kworker/2:2H
sh
kworker/1:1H
bnrd
dhd_sysioc
ueventd
dhd_watchdog_th
kworker/3:2H
msm_slim_qmi_cl
kworker/2:1H
ksoftirqd/0
ksoftirqd/1
kworker/1:0H
flush-0:17
ksoftirqd/2
ksoftirqd/3
mmcqd/1
kworker/0:1H
netd
kworker/3:3H
zygote
kworker/2:0H
kworker/u:19
kworker/u:18
kworker/u:17
rctd
kworker/u:16
thermal-engine
kworker/u:10
kworker/u:11
jbd2/mmcblk0p31
jbd2/mmcblk0p30
kworker/u:14
kworker/u:15
kworker/u:12
kworker/u:13
kworker/2:1
kworker/u:0H
kworker/2:0
kworker/0:0H
jbd2/mmcblk0p35
irq/314-s3404
kworker/2:2
jbd2/mmcblk0p34
29th July 2014, 11:43 AM   |  #3  
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did you put a big chunk of music, vids or photos on there?

if so goto settings/accounts/google and uncheck some sync settings
29th July 2014, 12:06 PM   |  #4  
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Quote:
Originally Posted by meangreenie

did you put a big chunk of music, vids or photos on there?

if so goto settings/accounts/google and uncheck some sync settings

Thak you for assisting me meangreenie, unfortuantely not, the phone is close to stock as possible, no music or pictures have been stored in the phone aprt the one I have taken in the lst few days.

I have checked the sync and all I can see is whatsapp, Skype and mail but theis behaviour is present even after restoring the phone to factory settings... which is the first step I have taken

Thank you again.
30th July 2014, 05:43 PM   |  #5  
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Hot / Battery
Quote:
Originally Posted by gaz77

Thak you for assisting me meangreenie, unfortuantely not, the phone is close to stock as possible, no music or pictures have been stored in the phone aprt the one I have taken in the lst few days.

Thank you again.

Check your phone for wake locks

1. Try Wakelock Detector - This app Detects wake locks and you can then use greenify to hibernate the app

2. Try Greenify - This app hibernates apps so they don't use so much battery

3. Try Titanium Backup - Basically if you find an app that is eating up a lot of stuff but can't greenify it or its just not working or you feel that its destroying battery freeze it with Titanium Backup - Be careful not to freeze apps that your system depends on

4. Try a smaller launcher

5. Don't use your phone for heavy usage


Thanks
The Following User Says Thank You to jcbjoe For This Useful Post: [ View ]
30th July 2014, 06:02 PM   |  #6  
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Quote:
Originally Posted by jcbjoe

Check your phone for wake locks

1. Try Wakelock Detector - This app Detects wake locks and you can then use greenify to hibernate the app

2. Try Greenify - This app hibernates apps so they don't use so much battery

3. Try Titanium Backup - Basically if you find an app that is eating up a lot of stuff but can't greenify it or its just not working or you feel that its destroying battery freeze it with Titanium Backup - Be careful not to freeze apps that your system depends on

4. Try a smaller launcher

5. Don't use your phone for heavy usage


Thanks

Hi jcbjoe,

Thank you for your advice, I will try the above tools but is sad that I have a brand new phone and have to fix it myself with very little or no help from the reseller.

Thank you.
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