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Anyone buy Spigen products from Mobilefun.co.uk

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By GTCC, Senior Member on 30th August 2014, 12:59 AM
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16th September 2014, 03:08 PM |#11  
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Originally Posted by GTCC

Little follow up to this, they removed my question from their website and still haven't replied to my emails so last week I opened a case with paypal and they haven't replied to that either.

Last update on this, PayPal refunded my money.
 
 
17th September 2014, 02:50 PM |#12  
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Info 2 Thank you for bringing this to our attention
Quote:
Originally Posted by GTCC

Last update on this, PayPal refunded my money.

Thank you, GTCC, for bringing this to our attention.

Our Spigen Ultra Hybrid LG G3 cases do indeed feature a cut out on the top right corner for the antenna, as shown in the images. We have now added a note to the relevant product pages to ensure this is made clear to our customers.

I am very sorry to hear that you have experienced issues with your order - this has been brought to the attention of our Customer Relations team and will be investigated.

Jah - glad to hear that you've had a good experience with us.

ChrisM75 - Please contact our Customer Service team to arrange a replacement of your LG G Watch if it has a faulty screen. Various contact methods are available on the Contact Us page; links to it can be found at the very top of each of our pages.

Kind regards,
Mihnea
Mobile Fun
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17th September 2014, 11:22 PM |#13  
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Originally Posted by mobilefunsupport

Thank you, GTCC, for bringing this to our attention.

I am very sorry to hear that you have experienced issues with your order - this has been brought to the attention of our Customer Relations team and will be investigated.

Customer relations team, what a joke that is. If they were any good or even existed I wouldn't have had to go to PayPal.
18th September 2014, 12:56 AM |#14  
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I order all my cases and accessories from Amazon....

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IT'S OVER 9000!!
18th September 2014, 09:58 AM |#15  
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I order all my cases and accessories from Amazon....

_________________
IT'S OVER 9000!!

Yeah I have prime now so I'm going to be making the most of it.
18th September 2014, 10:00 AM |#16  
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Originally Posted by GTCC

Customer relations team, what a joke that is. If they were any good or even existed I wouldn't have had to go to PayPal.

Following up - to help with our investigation please send us a private message with your order ID and email address. Many thanks!
19th September 2014, 09:22 AM |#17  
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Following up - to help with our investigation please send us a private message with your order ID and email address. Many thanks!

As I have said I got my refund from PayPal so no need for you to try doing something now when it is clearly too late. Even when I opened the case with PayPal you didn't contact me.

What you can help with is why my review was not put on your website? I submitted it over a week ago.

Btw Spigen was not very happy when I told them how you deal or don't deal with your customers.
19th September 2014, 11:14 AM |#18  
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Quote:
Originally Posted by GTCC

As I have said I got my refund from PayPal so no need for you to try doing something now when it is clearly too late. Even when I opened the case with PayPal you didn't contact me.

What you can help with is why my review was not put on your website? I submitted it over a week ago.

Btw Spigen was not very happy when I told them how you deal or don't deal with your customers.

We would like your order ID and email address so that we can look into how this happened, including looking into the review issue. Our investigation will also help ensure that such mistakes are not made again. If you could please send us a message with the requested details it would be much appreciated. Thank you for your understanding.
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