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[Q] Lumia 920 WP8.1 Random rebooting

4th December 2014, 01:16 PM |#1  
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I have a Lumia on WP8.1 that is randomly shutting down or rebooting...
This is a AT&T Red 920
OS version 8.10.12393.890
Firmware revision number: 3051.50009.1425.2001
HW revision number: 6.0.0.0
Radio Software revision: 1.0.202184.3
Chip SOC version: 8960
Seems if I have it charging it reboots even more often, and happens when I'm talking, or other wise using the phone.. It has gotten much worse within the last week or so.... The phone isn't hot when this happens, which I thought was strange as I know heat can cause this issue. I've read that the radio revision caused this issue, but that was with a earlier version of the software... Any help appreciated..
Jason
4th December 2014, 02:02 PM |#2  
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i have same radio software on my L920 as you and hardware revision 6.5.0.4 (EU version, not US)... my Lumia 920 never rebooted or freeze in almost two years...

sometimes problems about heating and rebooting is because bad hardware.. Try to take phone in Nokia phone service to test and diagnose hardware... maybe your phone have hardware problem (malfunction)
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