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1 It is a custom ROM or stock? It is official ROM from Colorfly, but looks pretty much Android stock. IReally seems to be a problem of LG with kitkat. Several users have reported to them, but LG says it not found any problem.. :( I have ask...
1 If you bought it from the Google Play store, you should not have to deal with Samsung. Google should send you a new N10 and then you send back the faulty one. That's how exchange of faulty devices works with Google.
1 Just call Google customer service and explain it to them. They will send you a new N10 upfront and then you can return yours.