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[Q] Record/microphone problems (?)

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DeX1009
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Default [Q] Record/microphone problems (?)

Hi! I bought a Moto E dual sim from France. I have no problem with calls, but my records (with WhatsApp or specific apps) have a very low audio, compared with other devices. It's weird! When I call someone, he hears perfectly
Is it a hardware/software issue? Is it normal? Do I have to send it back to the shop and change it? Thank you all!
 
Ex-Hunter
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Hey buddy, I also use the record function extensively, didn't happen to me yet. Can you just pop over to Settings>Sound>Volumes and check the volume levels there. If it is at proper levels. If thats not the problem, you may want to do some tests.
  1. Go to dialler and type *#*#2486#*#*
  2. Click on 'Start CQA Test in Menu Mode'
  3. Go to Audio and and do all the tests.
If all are working fine, and you still have that problem, its the time to call the customer service.
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DeX1009
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(Last edited by DeX1009; 5th July 2014 at 05:32 PM.) Reason: Addition
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Quote:
Originally Posted by Ex-Hunter View Post
Hey buddy, I also use the record function extensively, didn't happen to me yet. Can you just pop over to Settings>Sound>Volumes and check the volume levels there. If it is at proper levels. If thats not the problem, you may want to do some tests.
  1. Go to dialler and type *#*#2486#*#*
  2. Click on 'Start CQA Test in Menu Mode'
  3. Go to Audio and and do all the tests.
If all are working fine, and you still have that problem, its the time to call the customer service.
Thank you. I did the tests with volume settings to the max.
  1. Ear speaker: with "Buzz test" the audio is low, with "Play Harvard speech pattern" audio is veeeery low (I can't understand what I hear)!
  2. Loudspeaker: this is very good.
  3. Mic Loopback: First time, no feedback here. I try choosing some options but I can't hear anything, and sometimes (e.g. with "Primary Mic low power") I have a crash of CQA test.
    Second time, I try choosing "default mic" and blowing into the microphone, I can hear a "swish" but the audio is still low (if I talk into the microphone I can't hear anything, maybe it's too low). Same with "primary mic". Finally, I hear a "cryptic" sound with "camcorder mic".

EDIT: when I launched CQA test for the first time, it didn't open. I only saw a frame that shows the CQA test, then it quickly closed. I had to reboot.
 
Ex-Hunter
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Hmm..if that's the case I think the hardware is definitely faulty. Contact the customer support. I hope they replace your device or at-least fix the problem. Good luck!
 
DeX1009
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Quote:
Originally Posted by Ex-Hunter View Post
Hmm..if that's the case I think the hardware is definitely faulty. Contact the customer support. I hope they replace your device or at-least fix the problem. Good luck!
I hope Amazon will treat me well thank you for your help and for your time!
I know my english should be better... please be patient
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