Think twice before unlocking...

[nikeman513]

Online chats have said it does not void your warranty, but when you go to

Motorola.com --> My Stuff --> View My Stuff

It says that your warranty is voided, and I'll bet Motorola wouldn't hesitate to go by that when you have an issue. Wait until there's a clear cut answer, or unless you are 100% sure this is what you want to do...

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[patt2k]

It's not voided. Confirmed by moto managers on their forums.

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[nikeman513]

It's not voided. Confirmed by moto managers on their forums.

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Link?... Why would the status change on their own website then?

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[jeffreycentex]

The Pure Editions don't lose their warranty, but the Style ones would...

Think of the Pure as a Developer Edition phone.

 

[brholt6]

The Pure Editions don't lose their warranty, but the Style ones would...

Think of the Pure as a Developer Edition phone.

The Motorola website is now showing my Pure Edition as out of warranty...until I hear back from them about it, I'm going to have to disagree.

---------- Post added at 03:33 AM ---------- Previous post was at 03:31 AM ----------

It's not voided. Confirmed by moto managers on their forums.

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I'll have to get on there and ask one of them why my warranty is voided...hopefully its just the website being sketchy.

Edit: I checked through the moto forums and I didn't see any thread where a forum manager said it wouldn't void the warranty. Do you have a link?

To add to this, Moto chat told me that it does void the warranty and that despite last years Pure Edition being a developer edition, this year's Pure Edition is indeed NOT considered a developer edition. So, as of now, unlocking the bootloader on this device will void the warranty.

 

[Cptkirk1996]

They do say it voids your warranty, however government laws and acts such as the act in the UK will over rule anything that they say and will have to abide the warranty still.

 

[joshuadjohnson22]

I'm not sure why this needed it's own thread. In my unlocking thread I did say it will probably void your warranty and we can warn others inside the thread. Just seems to be redundant to have 2 threads on the topic of unlocking. I will update the OP to reflect your findings.

 

[nikeman513]

I'm not sure why this needed it's own thread. In my unlocking thread I did say it will probably void your warranty and we can warn others inside the thread. Just seems to be redundant to have 2 threads on the topic of unlocking. I will update the OP to reflect your findings.

In your main thread title say it will void your warranty and confirmed... Then they can and should do that... Not make people search for it in the body...

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[joshuadjohnson22]

In your main thread title say it will void your warranty and confirmed... Then they can and should do that... Not make people search for it in the body...

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Well I don't want to make the title massive, truthfully if a user does not read everything on a thread before trying it they need to not mod their device. I put it in red and BEFORE the unlock guide. Also it says it on the motorola page, if they don't know that it will void their warranty it is their own fault. I will make the text larger so it stands out more.

 

[spotmark]

My goodness! What is everyone's deal with voiding their warranty? Is this the first phone you've ever unlocked? If you're on XDA, unlocking, rooting, and flashing, you know the risks. Suck it up, buttercup!

 

[joshuadjohnson22]

My goodness! What is everyone's deal with voiding their warranty? What Is this the first phone you've ever unlocked? If you're on XDA, unlocking, rooting, and flashing, you know the risks. Suck it up, buttercup!

exactly, to me this is business as usual... every phone that you OEM lock say they will void your warranty but usually they will still fix hardware issues if they arise. Now saying that I have never had a motorola device so they may be different, if you want to hack you will potentially void your warranty, if you don't then just enjoy stock... it's that simple

 

[wctaylor79]

Just dropping here.. From chat just now

Was chatting on Moto about my shipping and asked about the bootloader. Does not void moto care. Course just in case I'm saving this chat for future as well. Just saying. Seems the concensus whith myself and others have been confirmed that warranty stays intact.


Chris: Great. Thank you for that. I have another question that is general to the Moto X Pure I wanted to check on dealing with the system and warranty. Would you be able to assist with that as well?
Kris: What kind of system warranty? is that the Moto care?
Chris: Yeah I have signed up for Moto Care. My question is with the fact that the Pure is able to be unlocked. Not just carrier unlocked, but that the boot loader is unlockable through the Moto site. Would that void the warranty through Moto Care if you were to unlock the boot loader on the phone?
Kris: No it will not Chris, Pure edition is considered ad developers edition. Even if you unlock the device using the bootloader it warranty will not be voided.

 

[brholt6]

Was chatting on Moto about my shipping and asked about the bootloader. Does not void moto care. Course just in case I'm saving this chat for future as well. Just saying. Seems the concensus whith myself and others have been confirmed that warranty stays intact.


Chris: Great. Thank you for that. I have another question that is general to the Moto X Pure I wanted to check on dealing with the system and warranty. Would you be able to assist with that as well?
Kris: What kind of system warranty? is that the Moto care?
Chris: Yeah I have signed up for Moto Care. My question is with the fact that the Pure is able to be unlocked. Not just carrier unlocked, but that the boot loader is unlockable through the Moto site. Would that void the warranty through Moto Care if you were to unlock the boot loader on the phone?
Kris: No it will not Chris, Pure edition is considered ad developers edition. Even if you unlock the device using the bootloader it warranty will not be voided.

Definitely save that chat. Who knows...Maybe someone else who has unlocked can let us know if theirs is voided...maybe something is just goofed up with my account.

 

[joshw0000]

Definitely save that chat. Who knows...Maybe someone else who has unlocked can let us know if theirs is voided...maybe something is just goofed up with my account.

Click the "Please let us know" button and see what happens.

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[Superguy]

exactly, to me this is business as usual... every phone that you OEM lock say they will void your warranty but usually they will still fix hardware issues if they arise. Now saying that I have never had a motorola device so they may be different, if you want to hack you will potentially void your warranty, if you don't then just enjoy stock... it's that simple

The question is whether or not this is a dev device or not. Moto treats Dev devices differently and allows the unlocks while maintaining the warranty. Non-dev devices lose it.

So now there's conflicting info out there about which it is, with some in Moto saying it is and some saying no. Moto needs to come out with a clear cut answer.

If it's indeed a dev type device, as other Pures have been, then they need to be up front about it. If not, they need to clarify on the ordering page that it's not a dev device.

The problem comes now is that people took stock in what various Moto reps have said and unlocked it. If I was told by Moto it wouldn't void my warranty if I unlocked, only to find out it did, I'd be pretty upset. Otherwide, if I used something like Sunshine or Moto stated it would be void, then I can't expect it if I choose to unlock it.

Conflicting info from the manufacturer isn't good. It needs to define it straight up, one way or the other, so people can make a properly informed decision if they want to assume the risks and unlock.

 

[brholt6]

Click the "Please let us know" button and see what happens.

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I did. It'll take up to 7 days.

 

[joshuadjohnson22]

The question is whether or not this is a dev device or not. Moto treats Dev devices differently and allows the unlocks while maintaining the warranty. Non-dev devices lose it.

So now there's conflicting info out there about which it is, with some in Moto saying it is and some saying no. Moto needs to come out with a clear cut answer.

If it's indeed a dev type device, as other Pures have been, then they need to be up front about it. If not, they need to clarify on the ordering page that it's not a dev device.

The problem comes now is that people took stock in what various Moto reps have said and unlocked it. If I was told by Moto it wouldn't void my warranty if I unlocked, only to find out it did, I'd be pretty upset. Otherwide, if I used something like Sunshine or Moto stated it would be void, then I can't expect it if I choose to unlock it.

Conflicting info from the manufacturer isn't good. It needs to define it straight up, one way or the other, so people can make a properly informed decision if they want to assume the risks and unlock.

Yeah, I think the problem is people are trusting Chat support. I don't care what company you are using, chat support will give you 20 different answers. I really hope they think of it as a dev device.

 

[xDMONEYx]

Definitely save that chat. Who knows...Maybe someone else who has unlocked can let us know if theirs is voided...maybe something is just goofed up with my account.

Maybe if you click that link that the warranty status is incorrect and say that you unlocked the bootloader and have heard it should not void the warranty, you can get some sort of official word back on whether or not the warranty is actually void. Just a thought.

 

[joshw0000]

I just chatted with a rep who confirmed this is not a dev device and assured me unlocking will void the warranty.

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[joshuadjohnson22]

I just chatted with a rep who confirmed this is not a dev device and assured me unlocking will void the warranty.

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lol avoid the chats, half say one thing half say another.