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Hairline cracks - Anyone?

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Steve-x
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Are people with the problem storing the phone in a pocket where it gets stressed when you sit down etc? Obviously the casing is too brittle, just wondering if it cracking from flexing when in a pocket.
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kj2112
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None on mine....but it's been in an otter box from the get go.

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JoeSchmoe007
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I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
 
mercado79
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(Last edited by mercado79; 11th February 2014 at 04:45 AM.)
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Quote:
Originally Posted by JoeSchmoe007 View Post
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
The Moto G's back cover is user replaceable, not the Moto X.
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Hikikomori-Otaku
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Quote:
Originally Posted by JoeSchmoe007 View Post
I am looking to buy this phone and would like to know: all these cracks seem to be on the back cover, correct? If so - isn't it user-replaceable? Why is there a need to send it in for repair?
Yes, the majority of these cracks seem to be on the back cover. The back is not supposed to be user replaceable on the Moto X. It doesn't look to be too difficult to remove the back as it's just tabs and one big glue spot. Here's the iFixit teardown so you can see how to remove the backing.
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jaypeezee
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Just an update;

So I've been happily using my loaner phone while my original X was being repaired. Today FedEx dropped off my original phone, un-repaired. Same hairline cracks, absolutely no changes to the phone. Called the warranty department, explained my frustrations, and the rep could only "speculate" that it wasn't repaired because they deemed it physical abuse yet, nothing in the repair notes state that.... While typing this reply, Motorola called me back asking if I wanted to keep the loaner phone instead of re-sending my original back in for repair. So after 2 weeks, a minor mess up on Motorolas part, I've got a brand new phone.

TLDR; after a slight hiccup, Motorola replaced my old phone with a brand new device.
 
romichaeli8
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So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason

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kj2112
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Originally Posted by romichaeli8 View Post
So what should I do if I planed to buy this device? I don't eat a device that will crack without any reason

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Wouldn't it be easier to eat if it cracks up easy?

And seriously. These are a handful of people posting about this issue. That really doesn't mean its all devices. Or this thread would have hundreds of posts reporting the issue.

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