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Petition: Allow GSM Unlocked Variant - BL Unlock w/o Voiding Warranty

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Originally Posted by Johmama View Post
First, I'm not 100% sure that OEMs have the ability to save hard-bricks. Hard-bricks are the bootloader being corrupt. The bootloader, being the first thing to even load into memory, from which everything else gets loaded into memory, is vital to the bootstrapping process. Think of it like your BIOS on your computer. If you BIOS goes corrupt, you basically either replace the BIOS chip, Mobo, or in super-rare cases, find someone somewhere with the tools, expertise, and ability to flash that specific BIOS to that specific chip even though it's corrupt. I suppose it's possible that the OEMs have those tools to do it. I'm not saying that do, but I'll give you that it's possible. Even if they do, it probably wouldn't be worth the time and effort though.

Second, unlocking the bootloader isn't just giving the ability to flash to the recovery partition, or even to the /system/ partition. It's removing the entire signature check which checks if the package you are trying to flash has a unique signature that comes from the OEM. Unlocking the bootloader basically opens every single command up for anyone besides the OEM to use. It really is as serious as they warn about in the screen asking if you're sure. Now, since communities like XDA exist where you can basically get walked through how to do most anything, and where 1-click toolkits to do very very dangerous stuff exist, it's fairly safe to have your bootloader unlocked. But as an electronics manufacturer, you need to assume the user won't take advantage of tools like XDA. I'm a software engineer and one of the fundamental rules of thumb is "if the user can break it, they will".

Third, you said:

I think you'd be surprised. Have you ever tried to get anything replaced under warranty, then telling the customer support you installed Linux on your box? I mean, you may or may not actually get your warranty honored, and if you do, it will be after a few hours on the phone, getting bounced around, escalated, redirected, on hold, checking with this other guy, etc. before they finally figure it's eligible. We're of course talking about pre-built PCs, to make this analogy fit.

Look, I mean no disrespect or negativity toward you. I'm simply saying that it's pretty much industry standard to void warranties when unlocking the bootloader in any electronics, and as bad as this next part sounds, it's for good reason. If you start preserving warranties through bootloader unlocking on more widely-used or mainstream electronics, then more and more people who shouldn't be tinkering will. Your brick rate, and thus number of replacement units sent out, will go up, and the prices of your electronics will go up to make up for loss. It's good to have warranties preserved through the bootloader unlocking process on niche "developer edition" units because it covers that small percentage of users who want that option, but still bars people who wouldn't mind having that perk, but aren't willing to make the sacrifices necessary to have it. This ultimately makes it so the people who got the "developer edition" of your phone most likely enthusiasts or developers, who know what they're doing, and their brick-rate is probably pretty low.
Good info and you have some great points - the average user wont even go to the developer section to find out how to unlock their bootloader. The amount of folks that actually buy the motomaker version and unlock the bootloader is probably very low, so the impact to moto would also be low. Also, the people that are savvy enough to get to the bootloader unlock page more than likely know what they are doing.
(Last edited by kj2112; 30th December 2013 at 11:57 PM.)
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There was a guy in the t989 forum once .... Bought his phone... Got home, tried to flash whatever.... And was hard bricked 30 minutes after he got home. Went to the store he got it from.... Said it was doa.... Got a new one, got home.... Oooops.... Brick again. Back to store.... Cried and yelled at them cause he got 2 dud phones in a row. (all this was him telling the story, not me assuming)

Third phone in only a few hours.... This time he turned his brain on... And asked for help before he did anything. So.... All this took place in the t989 S2 forum..... Yes.... S2. Some kind folks found out what he did wrong.... Twice.... And to cover up his mistakes, he played the victim and tore into the store clerk. Guess what...... He had an S3 the whole time.

There are many like him..... And they are part of the reason they are cracking down on us flashers and making sure we can't get replacements after we mess up our phones. (well... I suppose the phone makers wouldn't have caught this guy.... The store just swapped him out twice since it all happened the same day)

True story. Too many don't read or learn anything anymore.... They use toolkits.... They post threads /posts hoping to have their hand held through rooting and flashing..... And again.... They don't read. Lifes too short to do homework these days I guess..... For some anyway.

Sent from my Moto X cell phone telephone.....

---------- Post added at 07:00 PM ---------- Previous post was at 06:55 PM ----------

I think if you can't afford to buy a replacement in case you screw up your new device, then you should leave it alone. Day one I voided my warranty on my past 3 phones and my N7.....And if I wreck them.... Or my hardware fails... I will sadly buy another one. Maybe I'll get smart next time and by a Dev version. Lol

So far so good tho.... Never had a phone die.

Sent from my Moto X cell phone telephone.....
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Well that is definitely not good but most people are not going to be in that boat.. And I voided my warranty too and will eat the 75 if it comes to it but I think this policy needs to be reviewed.
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The DevE 32GB is priced exactly where the Moto'd 32GB is priced at now. So...that should help everybody make a better decision.
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