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Purchased a Dev Edition that cannot be unlocked

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kpetrie77
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It is the unlock page acting up. Someone mentioned this yesterday in the G+ Moto X Community. Tried it with mine and nogo. GSM Dev Edition.

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cartmenicus
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When I unlocked my moto x it didn't work the first time because I had spaces which I didn't think would matter but it did. So make sure there's no spaces in between the lines.

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drozek
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The hour my VZ DE arrived I used the unlock method on the website
 
Cozume
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Originally Posted by drozek View Post
The hour my VZ DE arrived I used the unlock method on the website
yeah, it is fickle, that is why I told the OP to get it escalated to Tech Level 3 because it will take a few days for them to get back to him. They do get back to you, though. In the mean time, he can keep checking.
 
StiM_AddiCt
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Well it finally worked. Thanks for the moral support guys lol.
 
Jayrod1980
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Originally Posted by mcsqwizzys98 View Post
When I unlocked my moto x it didn't work the first time because I had spaces which I didn't think would matter but it did. So make sure there's no spaces in between the lines.

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This times 1000. Paste the number string elsewhere and eliminate the zeros before you paste it into the box to get the code.

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pkomarnicki
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I had the same problem, and support didn't have a clue. I just waited and kept trying, and eventually it worked. I don't know what the hold up was, especially since I bought my DE used, but their system eventually catches up.

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jovanphilip
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You have to be logged into the Gmail account that was used to purchase the device.

Tech Level 2 won't know what to do. You will need Tech Level 3 if this problem continues.
Wait. The X is tied to the account it was bought with? It's the first time I've heard of that and I just ordered mines through a friend's account because I don't own a credit card. Is this mentioned anywhere officially? Wow that sucks.
 
boss.
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Wait. The X is tied to the account it was bought with? It's the first time I've heard of that and I just ordered mines through a friend's account because I don't own a credit card. Is this mentioned anywhere officially? Wow that sucks.
No its not linked to the same account. I bought mine on eBay and was able to unlock it. Just make sure that the account linked to your phone - the account shown where you have the quick toggles on the status bar is the one used when try to unlock it.
I had a few problems because I didn't realize that there were spaces when I pasted it into box. Just copy it into a word document and remove the spaces. Then paste into the section and the unlock request button will show at the very bottom of the page.

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jovanphilip
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So it arrived! I'm now a very happy Moto X (Dev Edition) owner. And exactly as you said it's only linked to the account it's currently signed in with.

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