[Q] Google account sync error - "Sync is currently experiencing problems..."

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By hellomotox_dm, Junior Member on 16th May 2014, 08:46 PM
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Hi guys,

I'm having issues with my Google account sync.

Google Play Music is causing my account to have a sync error.

I get the error message:


Sync is currently experiencing problems. It will be back shortly.

And there is a sync icon with an exclamation point (!) by Google Play Music, when I press into my Google Account in Settings.

It's been like this for a few days now and I feel it's affecting my battery life, as the failed sync re-tries again and again.

Some forums have suggested disabling 2-step verification, removing the Google account and then adding it back, clearing app cache, etc.

I've done it all with no success.

For what it's worth, if I un-check the Google Play Music sync box and run the "Sync Now," sync all, their are no errors and the UI shows a successful sync icon.

I'm not sure what's going on here.

  • Moto X
  • 4.4.2
  • Sprint
Last edited by hellomotox_dm; 16th May 2014 at 08:54 PM.
16th May 2014, 11:15 PM |#2  
EVOSerb's Avatar
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Try removing your Google account and then add it back. That sometimes fixes it.

Sent from my XT1056 using XDA Premium 4 mobile app
16th May 2014, 11:16 PM |#3  
Junior Member
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I just came across your post from a Google search and thought I would post my solution. This literally happened to me today out of nowhere(never had a problem before) and it totally stumped and frustrated me to no end. I tried cache reset, factory reset, all that bulls**t and it didn't work.

This is how I finally got sync to work:
>>login into your Google account from a web browser eg:,, wherever
>>in the upper right corner go to where it shows your profile info, click on your picture, and click Account
>>on the next screen click Security
>>where it says Account Permissions click View All
>>you have 2 choices: you can revoke access on everything you see or just extra devices. Personally, I had 4 Droid DNA's and 4 Nexus 7's listed from where I've done factory resets or ROM installs and I had to reauthorize my Google account. All I did was revoke access for the ones that said "no activity in the past 60 days". Within seconds Google Play was already auto-updating apps on my phone, I couldn't believe it.

This may not work for you but it's how I got it to work. Good luck.
16th May 2014, 11:42 PM |#4  
jwthompson's Avatar
Senior Member
Thanks Meter: 82
Google looks to be having issues today so I would bet that's the problem

Sent from my xt1060vzwDE
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