How to Root and Unlock the Google Nexus 6 on a Mac – XDA TV

In the past, XDA Developer TV Producer droidmodd3rx has shown you how to … more

Set Up Your MediaTek Device with Comprehensive Beginner’s Guide

As can be seen with the use of MediaTek chips in Android One devices … more

Sony Updates AOSP Sources to Android 5.0.1

Just a few days ago, Sony did an utterly fantastic job by pushing out numerous device trees for … more

Stop Your Screen From Turning Off with KeepItOn

We all know the feeling of reading a news article orrather longdocument, when our screen … more

Welcome to XDA

Search to go directly to your device's forum

Register an account

Unlock full posting privileges

Ask a question

No registration required
Post Reply

Hairline cracks - Anyone?

OP jaypeezee

14th October 2014, 06:52 PM   |  #61  
Bill Idol's Avatar
Senior Member
Flag San Francisco
Thanks Meter: 49
 
563 posts
Join Date:Joined: Aug 2007
More
Wow, what number did you call because the person I talked to at Motorola kept insisting that I dropped it and and the warranty doesn't cover physical damage

---------- Post added at 09:52 AM ---------- Previous post was at 09:46 AM ----------

Quote:
Originally Posted by KJ

I counted 7 of these cracks on my wife's X. I made her put it back in its otterbox commuter, cause she's dropped it several times. Not even attempting any repair or sending it in. I'll get her a new back for peanuts soon and switch them. Not worth pursuing such an inexpensive issue. 😉

---------- Post added at 07:54 AM ---------- Previous post was at 07:54 AM ----------

White X that is.

Quote:
Originally Posted by shamelin73

Just got a RMA today for this issue. Motorola gave no issues doing the exchange. The person I was talking to said it is a known issue with phones with early build dates.

Don't really understand the early build date issue as I just got the GSM Dev version 2 months ago.

They said I would get a brand new phone so we will see what the build date is on the box when I get it.

Sent from my XT1053 using Tapatalk

Damn you lucked out with moto tech support that you called. The one I called just bull****s me around.
14th October 2014, 07:02 PM   |  #62  
shamelin73's Avatar
Senior Member
Flag Naperville
Thanks Meter: 37
 
562 posts
Join Date:Joined: Jul 2010
Donate to Me
More
Quote:
Originally Posted by Bill Idol

Hello. I have hairline cracks on my DE and I called Moto and they told me that I would have to pay a $100.00 repair fee because the warranty doesn't cover physical damage.

Are you sure the $100 was not just the advanced exchange hold till they received the old unit back.

I had to do this but it is covered and its a know issue. There is a thread on there support site here: https://forums.motorola.com/posts/83eb1c001a

Sent from my XT1053 using Tapatalk
14th October 2014, 07:05 PM   |  #63  
Bill Idol's Avatar
Senior Member
Flag San Francisco
Thanks Meter: 49
 
563 posts
Join Date:Joined: Aug 2007
More
Quote:
Originally Posted by shamelin73

Are you sure the $100 was not just the advanced exchange hold till they received the old unit back.

I had to do this but it is covered and its a know issue. There is a thread on there support site here: https://forums.motorola.com/posts/83eb1c001a

Sent from my XT1053 using Tapatalk

Thanks for the site but this guy I talked to was definitely telling me that this type of problem was not covered in the warranty and I will have to pay $100.00 to get it fixed [emoji20] I will try calling again and see what happens. Plus what irritated me was the guy I talked to kept insisting that I dropped my phone and that's why it has a crack. [emoji35]
Last edited by Bill Idol; 14th October 2014 at 07:10 PM.
14th October 2014, 07:08 PM   |  #64  
shamelin73's Avatar
Senior Member
Flag Naperville
Thanks Meter: 37
 
562 posts
Join Date:Joined: Jul 2010
Donate to Me
More
Here is the support number I called (800) 734-5870.

Also just received the FedEx delivered email too.

Sent from my XT1053 using Tapatalk
14th October 2014, 07:11 PM   |  #65  
Bill Idol's Avatar
Senior Member
Flag San Francisco
Thanks Meter: 49
 
563 posts
Join Date:Joined: Aug 2007
More
Quote:
Originally Posted by shamelin73

Here is the support number I called (800) 734-5870.

Also just received the FedEx delivered email too.

Sent from my XT1053 using Tapatalk

Awesome, thank you[emoji4]
14th October 2014, 10:44 PM   |  #66  
shamelin73's Avatar
Senior Member
Flag Naperville
Thanks Meter: 37
 
562 posts
Join Date:Joined: Jul 2010
Donate to Me
More
Quote:
Originally Posted by Bill Idol

Awesome, thank you[emoji4]

Please let me know if that number got you the help you needed?

Sent from my XT1053 using Tapatalk
12th December 2014, 01:22 AM   |  #67  
Junior Member
Thanks Meter: 6
 
12 posts
Join Date:Joined: Feb 2014
I just noticed a few cracks in my bootloader unlocked X. My question is, are they still required to honor the warranty since this is obviously a defect and not cause by me Rooting my phone.
12th December 2014, 03:54 AM   |  #68  
shamelin73's Avatar
Senior Member
Flag Naperville
Thanks Meter: 37
 
562 posts
Join Date:Joined: Jul 2010
Donate to Me
More
Quote:
Originally Posted by Spdfreak34

I just noticed a few cracks in my bootloader unlocked X. My question is, are they still required to honor the warranty since this is obviously a defect and not cause by me Rooting my phone.

I would think that the boot loader wouldn't cause the cracks therefore they should have to honor the claim.

Sent from my XT1095 using Tapatalk

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes