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[Q] Moto X stuck in a boot loop

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darylbu
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(Last edited by darylbu; 24th November 2013 at 05:33 AM.)
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Default [Q] Moto X stuck in a boot loop

Hi,

So recently KitKat is released for AT&T Moto X's. Excited, I decided to upgrade the phone to KitKat.

I was previously rooted with RockMyMoto, and before updating to KitKat, I went to unroot the phone through the SuperSU app that was installed.
As I was unsure if it was really unrooted, I opened up Titanium Backup (which required root) and it popped up with an error that Titanium Backup wouldn't work because my device was not rooted.

So with this confirmation (a really noob way to check), I went ahead to download the update through the default system settings app. After the download, I proceeded to install it.

Before installing the update, it said the phone will shut down and proceed with the update, which takes around 20 minutes, and it will be done once it boots up again. And this is where the problem comes. After the phone switched off, the phone just reboots immediately, as if it was just restarting. And after 30 seconds or so, the phone switches off and restarts again. Initially, I thought this was normal, but it kept on restarting and I knew something was up.

I don't know what to do now. I have tried holding down the volume buttons and power button to reboot into recovery, but every time I select the recovery option, the phone just reboots like normal and does not reboot to recovery. I even tried to "race against time" and restore my phone through settings app, but it doesn't allow me to.

What can I do? Please help me

I looked up on the internet, and it seems that I have to remove the OTA cache from the cache folder, but how can I do it? I don;t have root access anymore...



EDIT: FIXED, PLEASE DELETE
 
SolidSTI
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Quote:
Originally Posted by darylbu View Post
Hi,

So recently KitKat is released for AT&T Moto X's. Excited, I decided to upgrade the phone to KitKat.

I was previously rooted with RockMyMoto, and before updating to KitKat, I went to unroot the phone through the SuperSU app that was installed.
As I was unsure if it was really unrooted, I opened up Titanium Backup (which required root) and it popped up with an error that Titanium Backup wouldn't work because my device was not rooted.

So with this confirmation (a really noob way to check), I went ahead to download the update through the default system settings app. After the download, I proceeded to install it.

Before installing the update, it said the phone will shut down and proceed with the update, which takes around 20 minutes, and it will be done once it boots up again. And this is where the problem comes. After the phone switched off, the phone just reboots immediately, as if it was just restarting. And after 30 seconds or so, the phone switches off and restarts again. Initially, I thought this was normal, but it kept on restarting and I knew something was up.

I don't know what to do now. I have tried holding down the volume buttons and power button to reboot into recovery, but every time I select the recovery option, the phone just reboots like normal and does not reboot to recovery. I even tried to "race against time" and restore my phone through settings app, but it doesn't allow me to.

What can I do? Please help me

I looked up on the internet, and it seems that I have to remove the OTA cache from the cache folder, but how can I do it? I don;t have root access anymore...



EDIT: FIXED, PLEASE DELETE
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