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Radio completely dead

OP kirans

11th May 2014, 03:40 AM   |  #1  
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Yesterday morning when I picked up my moto x I saw that it showed zero signal. Didn't pay attention since I live in a poor signal area anyway. An nor later when I had to make a call I noticed that the signal was still zero. Went to settings and checked status, it says 0 dBm 99 ASU. I went outside where the signal is usually good, and still nothing. After a couple of restarts still 0dbm 99ASU. Then I tried wife's SIM but the same thing. Even two factory resets didn't help. Took it to the service center and they said it was a hardware failure and I'd have to leave my phone for repairs. Estimated time 1 week!

I'm curious to find out if anyone has experienced something similar. What are the chances of a 'hardware failure'. The service tech didn't sound knowledgeable at all, he struggled to even do a factory reset. He kept saying my SIM was faulty and I had to demonstrate to him that my SIM works on a different phone before he came to the hardware failure theory.

I'm worried, should I have left my phone with him?

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11th May 2014, 09:12 AM   |  #2  
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tried put another sim card to your moto x ?

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11th May 2014, 10:14 AM   |  #3  
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Yes, I tried my wife's SIM and same thing. But I believe that the phone must display signal strength even without a SIM. In this case there is nothing, like as if there was no radio at all.

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11th May 2014, 04:05 PM   |  #4  
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Try this download phone testing by diewland go to phone information and toggle turn off radio and press it again to turn it on
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11th May 2014, 06:03 PM   |  #5  
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My original X lost ability to get a 4g connection. It would drop all cellular connections about every 5 minutes then only connect to 3g. I tried new SIM, but ultimately had to warranty it out for a new X. Just my experience... No problems with new unit.

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11th May 2014, 07:09 PM   |  #6  
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I hope they fix my phone or give me a new one. Im stuck using the nano SIM in an Atrix 4g now. Wedged it in place with a piece of card. Now and then especially when I walk, the SIM works its way out and I have to keep re seating it.

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