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Radio completely dead

21 posts
Thanks Meter: 7
By kirans, Junior Member on 11th May 2014, 03:40 AM
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Yesterday morning when I picked up my moto x I saw that it showed zero signal. Didn't pay attention since I live in a poor signal area anyway. An nor later when I had to make a call I noticed that the signal was still zero. Went to settings and checked status, it says 0 dBm 99 ASU. I went outside where the signal is usually good, and still nothing. After a couple of restarts still 0dbm 99ASU. Then I tried wife's SIM but the same thing. Even two factory resets didn't help. Took it to the service center and they said it was a hardware failure and I'd have to leave my phone for repairs. Estimated time 1 week!

I'm curious to find out if anyone has experienced something similar. What are the chances of a 'hardware failure'. The service tech didn't sound knowledgeable at all, he struggled to even do a factory reset. He kept saying my SIM was faulty and I had to demonstrate to him that my SIM works on a different phone before he came to the hardware failure theory.

I'm worried, should I have left my phone with him?

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11th May 2014, 10:14 AM |#3  
kirans's Avatar
OP Junior Member
Thanks Meter: 7
Yes, I tried my wife's SIM and same thing. But I believe that the phone must display signal strength even without a SIM. In this case there is nothing, like as if there was no radio at all.

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11th May 2014, 04:05 PM |#4  
serophia's Avatar
Senior Member
San Diego
Thanks Meter: 72
Try this download phone testing by diewland go to phone information and toggle turn off radio and press it again to turn it on
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11th May 2014, 06:03 PM |#5  
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Thanks Meter: 35
My original X lost ability to get a 4g connection. It would drop all cellular connections about every 5 minutes then only connect to 3g. I tried new SIM, but ultimately had to warranty it out for a new X. Just my experience... No problems with new unit.

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11th May 2014, 07:09 PM |#6  
kirans's Avatar
OP Junior Member
Thanks Meter: 7
I hope they fix my phone or give me a new one. Im stuck using the nano SIM in an Atrix 4g now. Wedged it in place with a piece of card. Now and then especially when I walk, the SIM works its way out and I have to keep re seating it.

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