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[Q] Wife pried the back off, internal components damaged, much sorrow.

OP Genesis Knight

27th June 2014, 09:12 PM   |  #1  
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So my wife was home alone when her new Moto X arrived. She read somewhere on the AT&T site that she needed a number off the battery, so - being used to her old Galaxy SII - she proceeded to pry off the back case. Obviously it came off all at once and tore a good amount of stuff off with it, and now I'm home early from work looking at a bit of a mess.

I'm a layman, but I can see that the following components are damaged:

Volume rocker / power button ribbon torn at the power button side
Antennae torn off completely (ribbon cable intact), square grey segments left behind on the battery
Camera ribbon detached from circuit board but seems to be intact
Random black tape torn off

Needless to say, with a busted phone, void warranty, and wife in tears... I need some help from XDA. What are my options? Repair it myself? Take it to a shop? Call it a loss and buy a Nexus off-contract? We don't have any upgrades left and can't really afford to buy a new smartphone at full price.

I uploaded photos of the damage to imgur, but I guess I don't have enough posts to supply the link. I uploaded them as attachments, hope that works.
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27th June 2014, 09:37 PM   |  #2  
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Was what she read from the site from a att employee?

Sent from my XT1058 using XDA Free mobile app
28th June 2014, 03:10 AM   |  #3  
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Quote:
Originally Posted by southern87

Was what she read from the site from a att employee?

Sent from my XT1058 using XDA Free mobile app

No, she found a YouTube video for disassembling a Moto... G.

Something about knowing enough to be dangerous.

Anyway, I got on the phone with Motorola support and (shockingly?) they're replacing the phone at no cost. Even paying for return shipping. Go Motorola!

This thread can be locked now, sorry for the disturbance.
28th June 2014, 05:07 AM   |  #4  
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You're probably gonna have to pay for a repair. Warranty is more than likely void. They will obviously know the back was taken off.

Sorry!

---------- Post added at 11:07 PM ---------- Previous post was at 11:06 PM ----------

Just read post above me. Lol

How awesome of Motorola. 👍

Tell her not to do it again....or I'm sure they're not helping again. Lol
28th June 2014, 01:36 PM   |  #5  
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Quote:
Originally Posted by Genesis Knight

No, she found a YouTube video for disassembling a Moto... G.

Something about knowing enough to be dangerous.

Anyway, I got on the phone with Motorola support and (shockingly?) they're replacing the phone at no cost. Even paying for return shipping. Go Motorola!

This thread can be locked now, sorry for the disturbance.

Wow hats off to them. That's totally something my wife would do so I feel for you.
29th June 2014, 02:15 PM   |  #6  
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Send your wife back for reprogramming.

;^)
The Following User Says Thank You to ChrisAG For This Useful Post: [ View ]
29th June 2014, 10:12 PM   |  #7  
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Quote:
Originally Posted by ChrisAG

Send your wife back for reprogramming.

;^)

OMG awesome!! LOL LOL LOL

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