Default No wood for AT&T PIN's???

I bought the moto x from at&t today and they gave me a card with a redemption PIN.

I got home excited to get my wood back moto x and when I enter the PIN the wood backs vanished. WTF?

I called Motorola and they told me phones purchased through the carrier are not able to get wood backs..

I plan on talking with my local store tomorrow but has anyone else done this? I switched to the Next plan from a 2 year contract.

Sent from my Nexus 5 using XDA Premium 4 mobile app