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Black screen of death: Android 4.3 + Netflix

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By Luxferro, Senior Member on 25th July 2013, 04:54 AM
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Stock Google Android 4.3( JWR66V) and running the Netflix app at all will put your phone into a sleep of death (black screen, frozen phone). You don't even need to play a movie in Netflix, just launch the app once since rebooting the phone and it will happen. Netflix is aware of the issue, as can be seen here: http://forum.xda-developers.com/show...9#post43950299


edit: I don't have this issue with AOSP 4.3 roms. So it may already be fixed.

According to this thread there are many differences, especially for the kernel between JSS15J and JWR66V. http://forum.xda-developers.com/show....php?t=2382880
Last edited by Luxferro; 2nd August 2013 at 09:34 PM. Reason: Editing the first post so mods stop moving it to Q&A, Help & Troubleshooting, where it doesn't not belong
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25th July 2013, 05:19 AM |#2  
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Quote:
Originally Posted by Luxferro

I keep getting a black screen of death after launching netflix (july 22nd, version 2.4.0 build 939) on Android 4.3 and letting the screen sleep. It's happened about 5x now to me. I didn't play a movie. Just displayed the page with the movie tiles and let phone site. Another time I exited netflix but it still happened after the screen went to sleep.

Can anyone who has the official 4.3 on their Nexus 4 and is a Netflix user check this out for me? I'd like to know if I'm a one-off case before I do a complete wipe and start fresh.

Same thing here. I've uninstalled the Netflix; no more hangups on Nexus 4.

Everything works fine on nexus 7
25th July 2013, 05:31 AM |#3  
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Just happened to me too. Had to press power and volume down to do anything, phone was completely unresponsive

Sent from my Nexus 4 using xda app-developers app
Last edited by otariq; 25th July 2013 at 06:17 AM.
25th July 2013, 05:32 AM |#4  
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Confirmed here as well
25th July 2013, 05:43 AM |#5  
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Works fine for me...




Sent from my Nexus 4 using Tapatalk 4 Beta
25th July 2013, 05:43 AM |#6  
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K, thanks guys. I gave it one star in the play store with a description how to reproduce the bug. If enough people do it maybe they'll fix it soon.
25th July 2013, 05:44 AM |#7  
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Originally Posted by DirgeExtinction

Works fine for me...
Sent from my Nexus 4 using Tapatalk 4 Beta

Reread the OP. I didn't say to play a movie. In any even, wait till you put your phone down and the screen sleeps
25th July 2013, 05:58 AM |#8  
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Quote:
Originally Posted by Luxferro

Reread the OP. I didn't say to play a movie. In any even, wait till you put your phone down and the screen sleeps

Hmm maybe that's why I was getting sleep of death on 4.3 I had Netflix too, but I gave up and went back to CM :S
25th July 2013, 06:59 AM |#9  
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Just had black screen of dearh after exiting netflix.. Hope they fix it soon..

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25th July 2013, 08:18 PM |#10  
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Yup... same thing.
I had it happened twice... once yesterday and again earlier today (I was checking for chromecast functionality).
I didn't know what caused it until I saw this thread.
I have just confirmed that this is also true with my phone.
25th July 2013, 08:26 PM |#11  
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Quote:
Originally Posted by Luxferro

K, thanks guys. I gave it one star in the play store with a description how to reproduce the bug. If enough people do it maybe they'll fix it soon.

Giving a app a one star rating doesn't get Netflix to fix your issue right away, dude. Just send them a email on how to reproduce instead of giving them one star.

Its what 'we' get for getting first dibs on Android 4.3 when <5% of the Android population isn't even on 4.3. Were the guinea pigs, plus 4.3 just came out yesterday. Its still very relatively new.

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